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Can't export more than 50 in Bounce list

Can't export more than 50 in Bounce list

I have tried to export my bounce list (130 items). I have check the box at the top & it notes that I have selected 130 items. I choose export & it only exports 50 items...the number displayed on the screen. So, then I try to display more than 50 items to export...that doesn't work either. Is there a way to export the whole bounce list???
20 Comments
Moderator
Status changed to: New
 
Visitor
I'm managing some bounced contacts, just got to the bottom of the page of 50, abut it says 1-50 of 50 items even though there are 80 bounced emails. a second ago it said 1-50 of 80. I don't know what's happening or how to access and correct or delete the other 30 bounces.
CTCT Employee
Status changed to: New
 
Occasional Participant
When I click on bounces>all bounce types>download bounces, all I get are the recommended removals (50 out of 90 bounces). If it ever even gives me all the 90 bounces the type changes to "other" and I have no idea which category anything bounced in. This has been going on for months. When are you going to get this fixed!
CTCT Employee
Status changed to: New
 
Advisor

Hello Cassie,

 

I am sorry that you are having difficulty with our bounces reporting as other, engineering is aware of the difficulty you are having and we are in the process of looking into the issue. We do however have a workaround that you can try; it has been successful for some of our existing customers. If you try accessing the bounce reporting from another browser this should show the correct bounce reporting temporarily.

 

Mike

Tier 2 Community Support

 

Advisor
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Moderator
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Moderator
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Moderator
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