Contact Update Profile Process

Change the way Constant Contact updates Preferences. You need to provide a way for contacts to click on "update preferences" without receiving another e-mail.    Most other companies do this.   Have a popup appear or automatically go to your website with verification from the initial users e-mail. 

 

Have your programmers send a uniquely generated code for every email sent out by Constant Contact.   When a user wants to update their preferences, send them to your website by autofilling the e-mail address and use the unique code plus the senders e-mail address to confirm their identity.  (Making sure its not an unsubscribe from someone forwarding the email)   

 

It is such bad practice to have a second e-mail sent that people need to click on in order to update their subscription preferences.

 

Also rename your option:

1. "Update Subcriptions" (Mange your e-mail lists that this sender has you on)

2. "Unsubscribe from all Future e-mails from ......"   (You will not receive any more e-mails from this sender)

3 Comments
SteveL13
Occasional Participant

I'm in complete agreement.    You need to provide a way for contacts to click on "update preferences" without receiving another e-mail.    Most other companies do this.   Have a popup appear or automatically go to your website with verification from the initial users e-mail. 

 

Have your programmers send a uniquely generated code for every email sent out by Constant Contact.   When a user wants to update their preferences, send them to your website by autofilling the e-mail address and use the unique code plus the senders e-mail address to confirm their identity.  (Making sure its not an unsubscribe from someone forwarding the email)   

 

It is such bad practice to have a second e-mail sent that people need to click on in order to update their subscription preferences.

 

Also rename your option:

1. "Update Subcriptions" (Mange your e-mail lists that this sender has you on)

2. "Unsubscribe from all Future e-mails from ......"   (You will not receive any more e-mails from this sender)

Frankie_P
Moderator
Status changed to: Voting Open

Hi @SteveL13 thank you for sharing this feedback with us! We can understand how important it is for your contacts to easily update their communication preferences. Because of this we have tracked your feedback and opened up this idea so other users can weigh in as well.

FirstNameL49483
Participant

I really need this functionality as well. I can see conversations about this topic dating back to 2014. That idea had some conversation, and it looks like 20 upvotes, but it doesn't seem like it's been addressed. I guess my question is, what happened with that feedback, since the feature wasn't incorporate despite demand? 

Our use case is pretty simple. We're an affordable housing developer, we need a way people can sign up to be notified when we open applications, and prior to opening applications we need to email people on the list and have them update their contact information. I can include a screenshot showing people how to click the "update profile" link, but it's a little confusing. 

 

Is this a feature you'd ever really incorporate? Or, should we look at another tool and just use CC for other purposes? 

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