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Contact details displays only the first 50 lists after an action

0 Votes

Contact details displays only the first 50 lists after an action

I had to open in Chrome to see "view" options so I could see more than just the first 50 contacts.

23 Comments
Occasional Contributor
It's very confusing to be editing mailing lists on a particular contact and have the selected lists seemingly disappear from the contact. Selecting Contacts and doing a new search usually refreshes the list and restores it, but it's disconcerting. Even more disconcerting and also frustrating is when the list of available mailing lists to select is truncated in the pop-up window for selecting the lists. Again, I'm having to select Contacts, do a new search and go back into the particular record to have the proper lists show up. Not sure what's happening, but it appears there's a limited amount of editing that can be done before the website overloads and stops refreshing properly. :-(
Moderator
Status changed to: New
 
CTCT Employee

Hello,

 

Thank you for this feedback. I apologize for any inconvience this may have caused. This issue has been passed along to our engineers and I have opened a case to have you notified when we have a resolution on this. 

CTCT Employee
Status changed to: New
 
All Star
Hi there, Sometimes when I go to add contacts, some of my distribution lists won't show. For example, often, any distribution list starting with the letter "p" or later won't appear to be an option. This means I can't add my new contact to any distribution list that starts with p,q,r,s,t,u,v,w,x,y,z. Sometimes, I can manipulate the system (so go out, try again, use a new browser etc.) and then then the remaining distribution lists will be visible... but obviously this isn't convenient and I'm assuming this is a glitch in the system. Thank you for your attention towards this.
Moderator

Hi @OMSMontessori

I am sorry to hear this is happening. We're looking into this issue from our end. Can you help with some additional information?

 

  • What browser are you working in?
  • What operating system?
  • Can you check to see if your Java is up to date?

 

If you would like I am happy to leave a case open in your account to have you notified when this is resolved or we will update this thread. Just let me know!

 

Thanks!

Moderator
Status changed to: New
 
All Star

Hi,

 
I use google chrome, but if it is giving me trouble, I will try firefox too. My Java is up to date. Thank you for looking into this. The same thing happens on coworkers computers too.
 
Thanks,
 
Kendra
Moderator
Status changed to: Voting Open
 
Moderator

Hi @EdwardD203

I am sorry to hear you are running into this. We're working on getting this resolved but the trick for now is to exit and reopen and you should see all of your lists. I'll update this thread when we have a resolution but at this time I do not have a timeframe to fix.

 

Thanks!