I just wanted to let you know that there is a way to search for those email addresses individually. Here is a link to an article that can help with that: Search for contacts and email addresses
We want to make sure that you're able to do the things you need with the new tools, so please don't hesitate to reach out to the support team here if you have any additional questions. We can be reached at 855-229-5506 if you need anything else! Thanks so much for reaching out to us!
Thank you for your feedback. Below I have provided links to FAQs that walk you through editing a contact and deleting a contact in the new system. I apologize you were having issues doing that before.
Editing a contact
Deleting a contact
If you have any other questions or feedback, please let us know!
Thank you for the feedback! We do have a way for you to add a list of unsubscribed addresses to the account, it is an advanced feature you are able to turn on. Click the link below to visit our FAQ with specific instructions:
Hope this helps! Please continue to provide us with feedback and vote for other ideas you think would make the system even better. If you have questions don't hesitate to contact our support team for some additional help.
Thank you for reaching out to us! I wanted to provide you with some information on the did not open report before you decide to delete those contacts.
We do provide the "Did not open report" which gives you a really good idea of who hasn't opened your email, however it is not exact. We can't track every time someone opens an email, if they don't download the images in the email or click on a link in the email we won't track that they actually read the email so they wills how on the did not open report.
I would suggest using that report in a different way to target those contacts instead of just deleting them. Below I have provided some FAQs that I think you will find beneficial.
Contacts who didn't open your email - check out "Putting that info to work"
How open are determined
If you decide you want to delete those contacts I would suggest creating a list of the contacts who haven't opened your email and then deleting that list. Follow the steps below to do that.
Click on the Email tab, choose Reports and choose the number of people who opened your email. Once on this page click on Did Not Open on the left hand side. Select all of the contacts, choose Add to Email List, create a new list and add the contacts to that new list.
Once on the list go to the Contacts tab, click on the new list you created and choose to delete the list and the contacts.
If you have any other questions please feel free to reach back out to us. You can even reach us by phone at 800-240-2302.
Have a great day!
At this time you can delete the email address from the contact profile but to delete the entire record of a particular contact you would need to delete from the list view. Thanks for posting!
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