Contacts aren't being added to list

Every week, there is one occasion when I take a large number of contacts and try to add them to a list - but they do not get added. I refresh the Contacts Activity page for 30 minutes and it never works. It would alwasy say "0 contacts added to 1 list". 

5 Comments
NeilE53
Member

UPDATE:

I just tried to add 21,700 contacts to a list. The Contacts Activity page says it was successfull. When I view the email list, it clearly was not successful because the list is empty. 

NeilE53
Member

UPDATE #2:

Tried exporting those 21,700 contacts into an excel file. The Contacts Activity page showed it was processing the export and then the processing suddenly disappeared from the page...

Patrick_W
Moderator

Thanks for the feedback.  Were you able to get your contacts uploaded?  If you're still having trouble let us know and I'd be happy to have someone reach out to you and find out what's going on.

 

Best,


Patrick

Patrick_W
Moderator
Status changed to: Open Questions
 
Patrick_W
Moderator
Status changed to: Closed - No Action
 
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