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Contacts button.. .anticipate your customer's needs
When a customer clicks on the Contacts button, have the cursor take them directly to the search field. That is probably what 60% of your customers want to do. Saves them having to grab the mouse and move the cursor there. It's been frustrating over the years that your system doesn't do that!
Other programs try to anticipate the likeliest place where a customer wants to start on a new page, and that's where the cursor goes. Your program doesn't do that.
Thank you for making this change!
P.S. For those customers who don't want to start there, they haven't lost anything. They just move their cursor...that's what they have to do now.