Frustrated

[DianeR26]

I am frustrated trying to figure out your new system to add contacts to group lists. If this is suppose to make things easier, it is not.

[RicardoW3]

Your changes to the contact list are stupid. I created a CSV list thinking that adding names would be easy. Well your system adds everything from the CSV to a central list, then I have to go through and select through several hundred names to add them to the list I want, which is a special marketing list. An email marketing company that does not understand marketing. Who has time for this? Your support team is closed when the entrepreneur is doing most of his work. I want to move to another platform. This one is driving me insane!!! Sincerely, Ricardo L. Whitaker Adventure Enterprises of Maryland LLC

[Hannah_M]

Hi Ricardo,
I am sorry for the trouble, it sounds like during the import process a list was not selected. When you import a contact list there are several steps to walk though and one of the last steps is to choose a list in your account to add the contacts to. This prevents them from going into your "Active" list only. 

Once you've imported a list you will go to this screen where you check off "Permission to send". Click the plus sign to choose your list!

Hope this helps, thanks for all of your feedback. 

[ChaniL]

When adding contacts to a new list, it is not at all clear that you need to click the little + button to view all of the contact lists - please update the system with further direction. Thank you.

[Hannah_M]

Thanks for this idea, Chani. What type of directions do you think would help clarify this?

[MaryH41892]

When adding a contact through the "Add Contact" feature, it should be more clear how to add a contact to a list.  The button with the plus symbol should be in blue to make it clear stand out.

[Hannah_M]

Hi Mary, This is a great idea! Do you think having the plus button in another color would help it pop out or maybe having text instead? Thanks for your help and for posting!

[RickyB0]

I have added a new contact to a list - but it's not there - and II cant see which lists it's on

[CC_JenniferB]

RickyB0,

Try this -- enter the email address (or first name or last name) for the contact in the Search box that's near the top left of the Contacts page. Then int he search results that appear click the name or email of the contact to view its profile. On the contact's profile you can see what email lists the contact is on. If you need to add that contact to other lists, click the "Add to Email List" area (if you don't see that, click the contact's email address and then click the Permission to email checkbox, then you'll be able to add the contact to one or more email lists).

Jennifer Bubriski

Group Product Manager, Contacts

[MargaretM65]

So far new updates are working well, however when adding a contact, it would be easier as a last step to provide an option of which list(s) to add them. Thanks, mm

[Eric_G]

Hello, Thank you for your feedback. This is a great suggestion. Please vote on this and any other topics you would like to see implemented.

[StandUpPlacer]

The new add contacts screen is not an improvement. Why don't we have radio buttons to select which mailing lists they should be allocated to on the add screen? Now we have to add them, then find them and edit them to select the appropriate mailing list.

[Eric_G]

Hi,

Thank you for your feedback. I apologize for the confusion on this process. When adding a new contact and selecting the "Permission to Send" option, there will then appear an option just below that to either type in your desired list or click on a grey plus sign to see all of your list and check them off. I hope that this helps!

[MichelleD13]

Thanks!

[Eric_G]

Hello, Thank you for posting. I'm sorry to hear that this is causing frustration. Are you finding that the contacts are not going to the list that you intended to have them in?