Hi Ricardo,I am sorry for the trouble, it sounds like during the import process a list was not selected. When you import a contact list there are several steps to walk though and one of the last steps is to choose a list in your account to add the contacts to. This prevents them from going into your "Active" list only.
Once you've imported a list you will go to this screen where you check off "Permission to send". Click the plus sign to choose your list!
Hope this helps, thanks for all of your feedback.
When adding a contact through the "Add Contact" feature, it should be more clear how to add a contact to a list. The button with the plus symbol should be in blue to make it clear stand out.
Try this -- enter the email address (or first name or last name) for the contact in the Search box that's near the top left of the Contacts page. Then int he search results that appear click the name or email of the contact to view its profile. On the contact's profile you can see what email lists the contact is on. If you need to add that contact to other lists, click the "Add to Email List" area (if you don't see that, click the contact's email address and then click the Permission to email checkbox, then you'll be able to add the contact to one or more email lists).
Group Product Manager, Contacts
Thank you for your feedback. I apologize for the confusion on this process. When adding a new contact and selecting the "Permission to Send" option, there will then appear an option just below that to either type in your desired list or click on a grey plus sign to see all of your list and check them off. I hope that this helps!
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