HELP!!!!!! MY CUSTOMERS CANNOT SIGN UP FOR EVENT IF THEIR NAME IS NOT SAME AS DATABASE!!!!!!!!!!!!

HELP!!!!!! MY CUSTOMERS CANNOT SIGN UP FOR EVENT IF THEIR NAME IS NOT SAME AS DATABASE!!!!!!!!!!!!

We're losing customers because it's way too much after three tries to register to try again. We have talked with your customer reps a few things -- there is not workaround. Our customers now think we don't know what we're doing and they are not participating in our events. Please make this a priority -- prior to your recent upgrade this was never a problem. And now that we have our customers "educated" about our process, our registration process is randomly not working. HELP!!!!!!
4 Comments
Moderator
Status changed to: Researching
 
Advisor

Hello John,

 

The issue you are having when registering new contacts is a known system issue we are currently working on.
There is a workaround for this particular issue, if the contacts do not exist within your contact list, please go into your event and turn on the signup option.

 

If you do not know where this is located, click the following: Edit Event -> Event Basics -> Click Edit and make sure Allow registrants to join my contact list is enabled.

 

If the contact you are registering is already part of the list, during the registration process you need to make sure the first and last name exactly matches the record.

 

If you have any questions DM me please.

 

Mike

Tier 2 Support

 

 

Advisor
Status changed to: Idea is in development
 
Moderator
Status changed to: Closed - Implemented