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I do not understand why I keep getting reports that parishioners have unsubscribed.

I do not understand why I keep getting reports that parishioners have unsubscribed.

However, when I contact the people that have unsubscribed they tell me they never did. So we have to get them to sign back up which is a feature that doesn't always work promptly. I'm currently waiting for your website to show that a parishioner has subscribed again so I can then add him to our mailing list. So frustrating!!!
31 Comments
CTCT Employee
Status changed to: Closed - Indirectly Fixed

We've been unable to find cases where contacts show as unsubscribed and have not done so. We've also added a 'resubscribe' link within the contact profile, making it easier to send them a link to sign back up. If you feel there is still an issue or confusion with this, please create a new post or contact our Support team.