I think CC is a great tool but I think there are some areas it needs to be updated. For one the segmentation of lists based on email reports. If you look at the competitor **Removed By Moderator** - it only takes a few clicks to segment the data into non-openers, non-click throughs or anything really! No need to export, tag, upload and all that jazz. Each list then has it's segments sitting under it - as a multi-layered list almost.