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I wanted to provide feedback, not suggest an idea

0 Votes

I wanted to provide feedback, not suggest an idea

Status: Open Questions Submitted by Jude on ‎03-01-2019 10:31 AM
2 Comments (2 New)

I came to this page because I went to the known issue status page. On that page there was a 'provide feedback' button, which then puts me on a page about ideas. Where do I put my feedback on this page? New Idea: Fix the known bug I was told about 24 hours ago where I couldn't add a contact to a list. Seriously? And also list this bug on the status page. What I'm seeing is incorrect:

 

Contact Management: All Systems are Available and Operating Normally

2 Comments
Frankie_P
Moderator
Moderator
‎03-01-2019 07:39 PM
‎03-01-2019 07:39 PM

Hi @Jude thank you for sharing this feedback! I apologize you were unable to add contacts as easily as you should. After testing your account I was able to successfully add a contact. What exactly are you experiencing? Are you receiving any error messages? What browser are you working in? One troubleshooting step we would suggest is trying in a different browser or in a private/incognito window. The bug our previous support agent spoke of is an error message that not all of our users are experiencing. Because this is not a site-wide bug affecting all users this update has not been added on our Status Page. We would however be happy to help look into your experience further with you.

Beatriz_R
CTCT Employee Beatriz_R
CTCT Employee
‎03-11-2019 03:47 PM
‎03-11-2019 03:47 PM
Status changed to: Open Questions