Include unsubscribe reason on Updated Subscriber Notice email

The weekly notice re un-subscribers is very useful to us to follow up with our email recipients; but this report would be even more valuable (and time-saving) if it also included the 'Reason' for the unsubscribe action. I'm finding the only way to discern the reason, which is inefficient and time-consuming is to: 1- sift through our many weekly campaigns to view the un-subscribers per campaign, 2- to match the name on the weekly report (while seeing other names already reviewed from earlier reports), 3 -to learn the reason for the unsubscribe action. Your consideration of this feedback is greatly appreciated. Thank you for your services.

5 Comments
Administrator
Status changed to: Voting Open
 
Regular Participant

Seems like the most sensible place to include the information.

 

The email specifically states:

"Your contacts are on the move! Here’s a quick update to see what they’ve been doing:"

 

Unsubscribe Date: included
Contact Email Address: included

First Name: included

Last Name: included

Company Name: included

Unsubscribe Reason: missing

 

It appears many of the ideas are multi-faceted and therefore never get any progress.

 

Time for us to make things as simple as possible for the devs and maybe we can improve things step by step.

Administrator
Status changed to: Closed - Not Enough Votes
 
Retail

I completely 100% agree with this that the reason for the unsubscribe needs to be included in the Updated Subscriber Notice emails. I have suggested this several times over the years in feedback forms (I have been using Constant Contact for 13 years). Please implement this. It is such a time waster to have to individually look up the reason each person unsubscribed.

Retail

Can we revisit the idea of adding the "Reason" for unsubscribe to the "Updated Subscriber Notice" emails? I know it has been suggested before. And I have suggested it via feedback forms more than once over the years (I have been using Constant Contact for 13 years). Please add the reason for unsubscribe to the email you send out. It is such a time waster to have to individually look up the reason each person unsubscribed. Thanks for your consideration.

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