One page says 436 unique opens, another say 295. What the hell is going on at Constant Contact? Can't you get this right? Are you ever going to fix it?
Hi - I just spoke with one of your folks b/c I wanted to download all the bounces with their category. (Like I could before your change.) He said I can't but you'd heard from a lot of people and so will remedy that, which is great. Other thing I'm struggling with, and it's now taking me much longer to sort through the info is this strange order names are appearing in. No matter how I sort the alphabetic categories are all out of order. And within each letter category they aren't event in alpha order. Seems very quirky. Please fix that as well when you're making the changes. Thanks!
The contact lists now appear in alphabetical order. In the past we could customize that order. This is important because we could make groups of lists according to our needs. The alphabetical order does not make sense to us.
When can we expect to have this fixed? I have been waiting since 7 July 2013.
Hello Robert -
Looking at your post it looks like you have alot more than 2 lists, and lot more contacts now since your post on community. Could you please be a little more specific on the lists that are currently causing you some difficulty?
Tier 2 Community Support
I apologize for the confusion, I see that you have reporting for all of the emails in your account at this time. Did you have to refresh using the green arrows?
I am sorry to hear of the frustration. We know that support has been a it busy recently so we appreciate your pateince with getting in contact. What issues are you having with reporting so I can take a look?
It is so frustrating to work with email lists now. I really want to go back to being able to sort by chronological order as well as alphabetical. It's hard to work with lists or even see what you have the way they are currently on the contacts screen.
I am happy to help with some directions for you! Are you looking to remove the contents of one list from another or are looking to remove the contacts from the account all together?
To remove one list from another, go into the list you want removed and select all (or some) of the contacts. Click "Add to Email Lists" in the header and uncheck the list you want to remove the contacts from. So you know, you can also add them all to another list by checking the list off here.
To remove contacts from the account you would need to check them off in the list or import a file of contacts to unsubscribe.
I am not sure what you mean "edit lists in a table"? Would you like to see the lists displayed differently than they are currently?
Another user here with reporting problems. Requested a report for UNIQUE opens, got a report for ALL opens. Tried it in both Firefox and Chrome, got identical results. Not really a showstopper for me, because I can export the csv and edit out (or Perl-script out) the duplicates, but still, exporting unique opens used to work great a few months ago, so I'm wondering how come we're seeing this bug all of a sudden. Coming from the database world, it has the feel of a legacy stored procedure or SQL script no longer working properly with a recently-updated database engine, but I'm unfamiliar with your infrastructure, so I'm probably blowing smoke . . .
Anyway, thanks for looking into this.
I did some recent research into you current emails / and looked at your unique opens and open data and everything looks to be working correctly. We have made alot of improvements and fixes to our new contact system, if you have a chance can you please respond to this post and let me know if you are still having troubles and provide me some examples and screenshots so I can look into the issue for you.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Find out about the life-cycle of a product idea when it is posted on our Feedback board.
See the latest Constant Contact product release notes and updates.