One page says 436 unique opens, another say 295. What the hell is going on at Constant Contact? Can't you get this right? Are you ever going to fix it?
Yes, these are contacts that have been in our list. The new format lumps them all together i.e.. (good contacts, contacts that have not replied to opt-in email, contacts internally blocked by Constant Contact). This format does not allow the removal of the bad contacts, because we have no way to filter for them.
I understand that if the address bounces I can remove them at that time. But if the address is blocked and never sent to by Constant Contact, they will never bounce. The only way I have found to get around this is to print out the list that received a recent mailing and then compare it to the full list and pick out the bad addresses. That may work on a list of 100 or so, but one of our lists has almost a 1000 bad addresses. I just don't have that kind of time to devote to keeping my lists clean.
To me this is unacceptable, if the address can't be mailed to don't include it in our lists or give me an easy way to remove them.
I am sorry for the issues you are experiencing with the new contacts system. For contacts that have no replied to opt in emails they will be listed in the awaiting confirmation filter on the left hand side of the contacts tab. Also what features or process in the old contacts system did you use to do these tasks? The only time we would not send to an address is in they specifically contacted us or if they bounced 3 times within 16 days. How did you acquire a list of contacts that we were not sending to in the past. Any information will be helpful in hopefully resolving this issue for you.
After looking into your account I was not able to find the email you were referring to. Can you please email that information as well as a reference to this post to firstname.lastname@example.org so that your email names privacy is kept, then we can look into this further.
Go back to original list format !!!!!!!!!!!!!!!!!!!!!!!!!!!
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.