One page says 436 unique opens, another say 295. What the hell is going on at Constant Contact? Can't you get this right? Are you ever going to fix it?
As a customer for over 10 years, I have gone through many changes with your product. However, I am not pleased with the most recent one that occurred today. First, I was not informed of the new changes until after I called the support line today to ask what happened to my contact lists! Second, I have over 70 contact lists, which I sort in priority order. My top 5 lists are the ones I send to most often, however, they are not sorted that way any longer. The A-Z sort does not help me when I'm trying to push out a message to my customers. Bring back the ability to list them in the priority order! I'm very disappointed with this change along with the change to the image gallery last month - I'll send a separate feed back on that shortly! Stefanie J
I don't like this new contacts features. For one, I prefer my list not be in abc order like before, its hard to see how to add a new email list. The new roll out is not user friendly, please give us the option to use the former contacts interface. Thank you.
I manage my contacts in LISTS, and not as individuals. The new changes are making if VERY difficult for me to use this system, and i have used this happily for years. I think there should be a functionality for seeing your contacts in two orientations 1) as individuals (as now) and 2) as lists (as it was in the past). In addition the way the lists display now is not useful at all if you have a lot of lists as i do. I would also suggest that they be listed in CHRONOLOGICAL order and not alphabetical order as they are now. Or at least to have the option to sort by chrono/alpha. Both of these are very important. If these changes are not implemented, i will find it very hard to continuing working in constant contact -- and that would be a shame.. Thanks
I am having the same issue.
When I open the list, the correct number is shown at the top of the list. The number in parenthesis is not correct.
Also when I select a list when scheduling an email, the number of contacts for the list is not displaying the correct number.
I have 400+ lists. I have found I can go to my Firefox browser's FIND function to find a specific list.
I am sorry to hear of this frustration. On the left of the Contacts page you should be able to view all your list using the scroll bar. Does this work for you? Also, you can click the plus sign here to create a new list!
Hello CC Team Texas!
I am just following up on your reporting concerns, are you still having difficulty with the click reporting?Could you do me a favor, if you are still having click reporting issues please DM me directly with the email name that you are looking at and the best contact number and we can see what is going on provide you with a quick answer.
Tier 2 Support
Hello Kelli and Jim -
This issue is something we are aware of and engineering is currently looking into fixing this issue, Right now we do not have any eta on when this issue will be fixed. However if you have any concerns you would like me to address directly please DM me!
Hello Lisa -
This is something our engineering team is currently working on, currently we do not have any eta when this issue will be resolved, however if you would like I can notify you when we have a fix, or develop a workaround to this particular issue.
If you have any questions, comments or concerns please DM me!
Change the contact list management, importing and general format back as soon as possible or Constant Contact is going to have many abandoning ship or at least looking at their competition. Our contact lists are "gold" to us and you've made it extremely cumbersome and illogical to work with our lists now.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.