One page says 436 unique opens, another say 295. What the hell is going on at Constant Contact? Can't you get this right? Are you ever going to fix it?
What additional information do you need? And why do we get a non-helpful response that things "are being looked at"?
Do you guys understand how frustrating you have made this site? Once upon a time, we could see the number of unique opens and who had actually clicked on a link, easily sort lists of people who viewed our newsletters, view their histories and so on. For reasons known only to yourselves, you decided to overhaul the site -- and you have ruined it. And all we get for a reply to our inquiries -- if we get one at all; I never receive a response to anything -- is it's a problem, you are looking for a solution, you have no workaround and you have no idea when it will be fixed.
Please have the guts as a company to stand up and say you are in over your heads. We've been with you for six years and that's about to end. This is the absolute worst example I have ever seen of a company that has made a choice to be evasive, nonresponsive and unhelpful after committing a series of self-imposed errors.
Please: a response to this.
University of Colorado Hospital
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