One page says 436 unique opens, another say 295. What the hell is going on at Constant Contact? Can't you get this right? Are you ever going to fix it?
Thank you for supplying your feedback to us. It is very important, and we highly value your opinion. Please continue to vote, and don't hesitate to let us know any time you have questions, more information, or any feedback to give us!
Thanks for sharing this feedback. The Did Not Opens report contains addresses that we could not verify open information from. Yes, some of these addresses may have opened the email and the open just wasn't racked so this is why we recommend you manage these a little differently. When an address bounces we know the email wasn't recieved but opens are harder.
We would suggest that you keep an eye on who didn't open and remove them if they don't open any of your emails over a period of time.
I'm doing some research on the issue where you are seeing a different number of unsubscribes in the report compared to the actual unsubscribe list. Can you tell me if you've taken any action to delete contacts in your account? Currently, you can delete contacts by checking them and then hitting delete, even from the Unsubscribe page.
I'm sorry to hear you are having trouble. What kind of tracking information are you looking for in click-throughs?
Currently, the system is designed for you to be able to click on the hyperlinked number under Clicks and you will see a total number of clicks for each link in your email. On this page the number for each URL is clickable and allows you to see the list of contacts that clicked on the particular link. You can find more information on using the click report in the link below:
Using the Email Click Report
When you first go to the number of bounces in an email, it shows the bounces that are recommended for removal. At the top right of the page, there is a Display drop-down in which you can choose to view All Bounces or a specific category. You can find more information in the link below:
Find Bounced Email Addresses
I am sorry to hear this is happening. Can you email us at social_support(at)constantcontact(dot)com with the address you are referrig to?
I checked your account and looks like your contacts jumped from 715 to 835 on those days. I did check our system and there were no new contacts of that amount newly added in. Do you know if you moved contacts from the All List to Active list at that time? That would cause the spike on that specific day but not reflect it as new contacts added January 6 since they were technically in your account before then, only moved to the Active List.
That's the explanation I have for now, and I know this is a late reply but please let us know if you have any other questions about this. Thanks!
Social Support and Community
You can still find the new subscribers in your account and the lists they belong to, you can go to the Contacts page > sort them by date added > select those contacts > and then export them. The exported file will have their list information for your reference.
I will move your post to the forum for contact report requests so we can look into more customized sign up reports for you. Thank you for your feedback!
Thank you for your feedback, these are great ideas! Please continue to vote for other ideas you think will be helpful and let us know if you have any additional feedback about how we can make the product better!
Thanks for this feedback, can you tell me more about where the numbers are differing? Are you looking at the number of active contacts vs. All contacts?
I am sorry to hear you are experiencing this issue. We are working hard to resolve this and will share any update here as soon as we can!
What kind of report are you having issues getting to? Here's a great video on how to view the reports in the new system: View Reports. Hope this helps. Please let us know how else we can assist. Thank you!
AnnaSocial Support and Community
Thank you for supplying your feedback to us. It is very important, and we highly value your opinion.
Here is an FAQ that will walk you through deleting a contact from your account: http://knowledgebase.constantcontact.com/articles/KnowledgeBase/5680-delete-a-campaign
Please don't hesitate to let us know any time you have questions, more information, or any feedback to give us!
As discussed in our conversation, please be sure to delete any of the blank rows above your headers.
Can you please provide me the autoresponder that you are looking at the reporting issue with? Once I receive that information, I will take a look at your reporting and be able to better assist you with your question. If you would like you can DM me the information directly.
Tier 2 Community Support
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