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DaleK1
Posts: 2
Registered: ‎05-15-2012

Re: Is the Outlook import tool compatible with Outlook 2010?

I've tried the steps but nothing works. The number you gave goest right to a fax or modem type sound.

 

Jarrad_M
Posts: 1,982
Topics: 276
Kudos: 234
Solutions: 89
Registered: ‎10-18-2010

Re: Is the Outlook import tool compatible with Outlook 2010?

Hi,

 

Are you dialing internationally?

 

We can be reached at:

 

  • 1-781-472-8120 for International customers
  • 0808-234-9315 for United Kingdom customers (free phone support)

I hope this helps,

Jarrad

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JoanR0
Posts: 2
Registered: ‎03-19-2013

Re: Is the Outlook import tool compatible with Outlook 2010?

I can't get the import tool to work on Outlook 2010 but i can see Constant Contact in my 'add-ins' section.  Anyone know how to get it to work?

Hannah_M
Posts: 3,066
Topics: 201
Registered: ‎02-20-2012

Re: Is the Outlook import tool compatible with Outlook 2010?

HI Joan,

Sorry to hear this is giving your trouble. Since the tool is showing in your Add-on's it' most likely is not disabled so there are a few things we can try. First, please close and re-open Outlook to make sure the button is still not showing. 

 

Are you the only user on this computer? If there is more than one user the button may not appear on the toolbar. 

 

A frequent cause is that the toolbar has too many buttons it already. Please look at the top of your Outlook windows to make sure there are not additional icons hidden in a drop down. This may look something like:

Constant Contact QuickImport button

You may also wish to be sure that the appropriate Toolbar is actually being displayed in your program. To check this, follow the listed steps:

  1. Click Tools > Customize.
  2. Select the Toolbar tab.
  3. Make sure there is a checkmark by Standard.
  4. Click Close.

The next troubleshooting step will be to try an repair QuickImport. Here is how to do this in 2010.

 

  1. Open Outlook 2010.
  2. Click "File" at the top left.  
  3. Choose Options.
  4. In the Options window, click "Add-ins" on the left.
  5. Select an add-in.
  6. Click Go... on the bottom.
  7. Remove both Constant Contact options.
  8. Run the QuickImport Version 2 installer without uninstalling.
  9. Select the Repair option.

For more detail on these steps check out this FAQ: The QuickImport v2 Constant Contact button isn't showing up on my Outlook toolbar. What can I do?

 

 

 

Hannah McClure
Community and Social Media Support

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JoanR0
Posts: 2
Registered: ‎03-19-2013

Re: Is the Outlook import tool compatible with Outlook 2010?

Thank you!  It turns out that i had to 'enable' the add on.

 

Hannah_M
Posts: 3,066
Topics: 201
Registered: ‎02-20-2012

Re: Is the Outlook import tool compatible with Outlook 2010?

Awesome, I'm so glad to hear it was something simple!

 

Thanks for the update,

Hannah McClure
Community and Social Media Support

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DanielL18
Posts: 2
Registered: ‎12-12-2012

Re: Is the Outlook import tool compatible with Outlook 2010?

I'm having the same problem, and the link to an answer doesn't work now.   Please advise. Thanks 

Marissa_R
Posts: 3,640
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Blog Posts: 306
Solutions: 85
Registered: ‎10-18-2010

Re: Is the Outlook import tool compatible with Outlook 2010?

Hi Daniel,

 

We are compatible with Outlook 2010. Here are the steps on how to install.


I have also updated the original FAQ at the beginning of this thread. Thank you for letting us know that it wasn't working.

Marissa Rogers
Community & Social Media Support

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