Loss of entries

0 Votes

Loss of entries

Hello. Sometimes, in the midst of entering multiple contacts, a user may get called into a meeting or otherwise be away from their desk. When the CC system automatically logs the user out during a period of inactivity, all entries are lost. Sometimes they can be retrieved and re-entered, sometimes they cannot. If there is any way to have your system NOT timeout when the CONTACT screen is up, that would be handy. Thanks.
3 Comments
Moderator
Status changed to: New
 
Moderator

Thanks for posting this feedback. The system will log you out for the security of your contact list and account content at this time but I can understand how this could be frustrating for you. Are you often entering contacts over a long period of time? if so, something like Contact Capture might be valuable for you to look into. 

Moderator
Status changed to: Closed - Indirectly Fixed