can we have the avalibility to remove duplicates periodically would avoid numerious emails on our list and possiblity higer fees. Please advice when the option is here to remove duplicates occassionally. ty Lucy
The overall user interface of Constant Contact is old and needs to be improved for ease of use and intuitive navigation. There are too many issues to list here, but I would be happy to discuss them, or even visit Constant Contact. If anyone is interested, you can reach me at **Removed By Moderator**
We regularly send emails to different sub-sets within the same larger body of people. Sometimes they overlap, sometimes not (most times they DO). Heretofore, we had all of our groups arranged in nice, neat contact lists.
Now, with the new "improvements," all of our specific contact group lists have been decimated. What's worse, when we try to re-upload the list, it ignores what it sees as duplicates. Are we doing something wrong?
Why was all of this changed? Have you not heard the old axiom, "If it ain't broke, don't fix it?" As usual, you should give customers a CHOICE of how WE want to manage our accounts, instead of foisting new things upon us after years of operating a certain way.
We appreciate that you take the time to implement improvements, but change for change's sake is unnecessary and frustrating. Sorry, this time the changes didn't work out well.
I'm sorry, but there is no such category. Where is "on the left" referring to? At what stage of the process? Which screen?
Why can't people be a part of more than one list? It just doesn't make any sense.
Since I wrote that reply, there has been another change in how duplicate contacts are handled, in order to make the process clearer and easier.
If a contact is uploaded with an email address that's already in the system, the new process will update contact information (ie. name, company, etc.), and add the contact to the new list. It will no longer wait in a "Duplicates" category to be manually taken care of.
Contacts can definitely be added to more than one list.
Thanks for your feedback on duplicates. You can have the same contact in more than one list without paying for it twice but if you have the same email address with different name information it will count as two contacts toward your billing.
Currently like you have pointed out the only way that we can handle duplicate email address as separate contacts within your list is manually. What you can do is Export the list to Excel and use Excel to show you the duplicates. You can then take the duplicates and either add them to a list or tag them to manage them all at once or search for them in the account to manage one by one.
Not familiar with how to show duplicates in Excel? One easy way is to highlight the column(s) of email addresses, from the Home tab in Excel you can choose Conditional Formatting > Highlight Cell Rules > Duplicate Values, then hit ok for the color scheme that you would want. This will highlight any cells (with your chosen color scheme) that are duplicated in the column(s) that you have chosen. This makes it easier when scrolling through your list to see which email addresses are duplicated.
Is this a setting you would like to turn on in your account and remain constant? Or would this be better served on a case by case basis? For instance on your uploads, you can automatically tell it to merge duplicates or say that you want to review each duplicate and make changes that way?
Thank you for taking the time to give us some feedback. Constant Contact does check for duplicates in lists when sending, but this feature does not transfer when sending a new email. We are collecting feedback on adding the ability to exclude a tag when sending. At this time the only way to do that would be to send those unique emails to unique lists.
Our support team is available at 866-289-2101. Constant Contact’s Phone Support is available Monday – Thursday: 7a.m. – 11p.m. ET, Friday: 7a.m. – 9p.m. ET and Saturday – Sunday: 10a.m. – 8p.m. ET.
Use Live Chat or other Support options by visiting: https://ui.constantcontact.com/support/index.jsp
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I agree this is ridiculouos. When managing a large list which includes multiple family members that all use the same email address, constant contact sends out one email for each person even though the emails are exactly the same - this is dumb.
There should be an option to only send one email per email address regardless of whether there are different names attached to that email.
It is important for my company to have multiple names sharing one email. These contacts are most often on different lists and receive emails specific to that list. It is a problem however when we send a general email to all lists. Then the one email address receives multiple emails addressed to each individual at that shared address.
The simple solution is to have a switch that allows the sending of multiple email to the same address or to only send one email to multiple contacts sharing an email address.
This has become a huge issue for my company and the many elementary schools that use CC. The current process is unworkable and seriously needs to be addressed in an open forum of CC users.
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