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Multiple Emails for Contacts

Multiple Emails for Contacts

Many of the indivduals we are sending our email campaigns to have multiple email addresses (either a personal and work, or a work email and an assistant, sometimes multiple assistants, etc.).  Before, we were able to send the same message to up to three different email addresses under one contact, by labeling the emails as "work", "home" and "other".

 

Now that Constant Contact has updated and changed their contacts to only having 1 email address per contact, we are unable to properly reach our intended audience.  

 

This significantly reduces the functionality of Constant Contact for our business and we have already started looking at other options. 

68 Comments
Regular Visitor

PLEASE add this back. Voting was opened in 2016 and this "certifed good idea" is still not implemented. Looking into a competitor (Mail Chimp) that would double/triple charge me for multiple emails for one contact. Ridiculous

Member
I'd like to have the capability of attaching the same email address to two different people. I have some couples who share an email address and I'm not able to put them both on my list, separately. Thanks.
Member

I agree with the others on this feature. We're going to have to look at other platforms. We are in a university setting. A portion of my list is alumni who we want to stay in contact with. We have their professional emails for the companies they work with, but they often provide us with a personal account. We want the ability to stay in contact with our alumni base when they change jobs every few years. Creating multiple accounts doesn't make sense for us -- we need to see their complete record as one.

Occasional Organizer

I agree! Please add this feature back!

All Star

Please pass on to the tech people who made the decision about only 1 email per record: Constant Contact is a people-based database. One person can have multiple street addresses, multiple phone numbers, and multiple email addresses. Their uniqueness is perhaps name, plus some other characteristics. Their uniqueness is not email address. For database integrity, an external key (record id?) should be created (and maybe hidden from the user). Do not force the user world to bend data needs to technical needs. The presence or absence of a email address should not determine whether a record can be added. Splitting a person's identity into 2 because of 2 email addresses is not fitting for the real world. And it makes data maintenance and accuracy difficult. For example: A person changes a street address and we have to find all their records and do multiple updates. And a 2nd email address comes along and we have to copy all the other data to the new record just to hold the new email address. It worked much better for the real world the way it was, when a person could have multiple email addresses. Consider going back to that please before you do all the work of splitting everybody apart. Thanks.

All Star

The decision to require 1 and only 1 email address per contact is causing a lot of extra work and data gyrations. This appears to be a technical decision based on technical needs, which is causing problems for users to manage and understand and use their contact data directly as people-world and reality would expect.  Please stop this direction, and go back.

Solution Provider

This situation is especially true, only in reverse for organizations that deal with children, schools, clubs, etc. where an parents email address is used to send information concerning a child. It used to be available to have one email associated to multiple contacts. Ie. moms email mom@cc.org was used for john in the third grade and sally in the 6th grade. Mom , Sally and John were each individual contacts with the same email address. Sally was on a list titled 6th grade and John was on a list titled 3rd grade.

 The 3rd grade teacher could send a notice to the class list with the greeting dear John and John's mother would receive the email seeing it was addressed to John. She knew immediately that the email was from his 3rd grade teacher.

 Conversely the Principal could send an email to the entire school and with CC policy of not sending duplicate email to the same address Mom would receive only one email regarding all her children.

 Today this is not possible . To send information information specific to an individual child requires that child to have their own personal email, which even today is is still not the norm.

 

Please bring back the ability of one person having multiple emails, and one email having multiple contacts. I worked so much better for those of us who deal with families.

 

Frequent Visitor

We have 2 e mail addresses for each of our contacts, and as we progress through setting up our contacts we discovered we cannot send, or store some of the addresses. This is more than frustrating and we may have to look at other options for e mail, event, and campaign set up. Some of the lists do have some duplication, depending on the chain store we are working with. This needs to also be incorporated.