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Need to be able to see engagement level

Need to be able to see engagement level

Hello, I am incredibly impressed with the level of service I have received form Constant Contact and tell folks all the time it is the best company I have ever worked with. However, that being said there is something I need or else I will be looking elsewhere for service(I HATE SAYING THAT). You need to include a column in the reports section that we can export. We need to be able to see the engagement level of our customers so we can order them from greatest to lease and vice versa. From a sales perspective this is a must. I can remove hundreds from my list that have never opened an e-mail or I can call the folks in person that have opened everything I have sent. Without this ability I am missing HUGE opportunities to know who is hot and who is cold. Please do this ASAP, I have been asking for 6 months and have seen nothing yet. I DO NOT WANT TO LEAVE CONSTANT CONTACT! Please!!
148 Comments
Member

This new system takes longer for me to accomplish the most simplest of tasks.  The old system was much more intuitive, faster, and all around more enjoyable to work with.  I don't understand the advantage of this change or upgrade(?), unless it was meant to make your team's jobs easier.....

Occasional Contributor
I SHOULDN'T HAVE TO SEARCH FOR THE SPECIFIC EMAIL THE CONTACT UNSUBSCRIBED AFTER OPENING TO FIND OUT IF THERE WAS A REASON. I SHOULD BE ABLE TO SEE ALL THE UNSUBSCRIBE INFO RIGHT ON THE CONTACT PROFILE PAGE. FAILING, THAT IT SHOULD BE IN THE EXPORT FILE, BUT IT'S NOT.
Advisor

+1

 

But it's not just that I would like *more* information, but I would like the information to be displayed differently.  Right now the "engagements" section is a list you have to scroll through, piecing together opens and bounces as they happen.  The old contacts page used to have two tables, one for email history, and one for bounce history, where it was really easy to see the history at a glance.

Occasional Contributor
I genuinely hate the new features and layout of the new and 'improved' contact section. I need to be able to see which emails bounced, adn why for specific contacts. I need to be able to open the delivered history and see when contacts open emails, and how often. I need to be able to screen shot this info, and I can't do that with the stupid, scrolling view in the small little side pane. There isn't even an option to view bounces when looking at one contact. I have lost half of the functionality of the website that I started using it for. Very, very disappointed. Kassie
Occasional Contributor

I agree. Trying ot see when and what was opened is almost impossible now. My company started using CC in large part for this funciton, and now it is extremely difficult and annoying to do. We have lost MAJOR functionality with the website with these new changes.

Advisor

"As of right now typing into the search field with search for First Name, Last Name, Company Name and email address in a "begins with" format. For an advanced search what is important to you to search for, what would be helpful to for a feature in an advanced search?"

 

You need a "contains" search option, as an alternative to "begins with".

Occasional Contributor
It would be helpful to know which links a person clicked in the engagement report for that individual.
Your format changes are causing me a problem. Under the contact name it's no longer showing HOW MANY TIMES a person opened my email. That was very important to me.
Occasional Visitor
I have been trying to manage my UNOPENED contacts but am having a difficult time doing so from the Contact Management page. On the left column, there is not a listing for these UNOPENED contacts. I have to keep going back to EMAIL, then click on OPEN RATE, then get to the Link for UNOPENED. Do you have any idea how much time this will take for over 1000 contacts? I find that this IS a CONTACT issue and I would like to see a link to UNOPENED on the left side with Active and Unsubscribed links, not just on the REPORTS page. Please make it easier for me to view, manage, tag, and delete my UNOPENED contacts. Thank you!
Occasional Contributor
It would be nice if when viewing an individual contact, you could see more details in the "Clicked X E-mail" box. I would like to be able to see which links were clicked on without having to go back to the E-mail Reports page and looking for that person's e-mail address.