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Need to be able to see engagement level

Need to be able to see engagement level

Hello, I am incredibly impressed with the level of service I have received form Constant Contact and tell folks all the time it is the best company I have ever worked with. However, that being said there is something I need or else I will be looking elsewhere for service(I HATE SAYING THAT). You need to include a column in the reports section that we can export. We need to be able to see the engagement level of our customers so we can order them from greatest to lease and vice versa. From a sales perspective this is a must. I can remove hundreds from my list that have never opened an e-mail or I can call the folks in person that have opened everything I have sent. Without this ability I am missing HUGE opportunities to know who is hot and who is cold. Please do this ASAP, I have been asking for 6 months and have seen nothing yet. I DO NOT WANT TO LEAVE CONSTANT CONTACT! Please!!
146 Comments
Frequent Visitor
I would like to be able to pull up a person under "Contacts" and see a listing of all events he/she registered for.
Occasional Contributor

Yes, please return to the old way of reporting a contact's activity.  I would like again to be able to quickly determine which links a contact clicked as well as the the total number of clicks made by the contact on each link.  That was very useful info for us. 

All Star
Things like number of emails opened, number of clicks within an email, which links they click, etc. Some of which I can do very limitedly within an email report, but it would be way better if I could do it within contacts.
All Star
It would be very helpful to see and average open rate per individual contacts in order to judge the value and engagement of an individual contact. Thanks Joe
Visitor
In the Contacts section of Constant Contact, the engagement information for each contact is displayed. This panel displays the history of sends, and opens for any individual contact. The ability for a user to extract a report of this history for active contacts would be a very useful contact management tool. Currently the only way to get this information is to extract a report for each email sent.
Established Member
in the engagement tab have live links to the emails so you can directly link to them. also, give the option to resend emails to someone who you get an updated email address for.
Regular Visitor

The Visual Groundwork is laid.

Within the individual contact, the List of engagements should be live.

Each engagement should be a link to a Read-Only Copy of the Event.

Within the event should be the main details, along with Attendees, Registrants, Cancelled, Etc.

Then you could move from the contact, to the event, see all attendees, tag them, or add them to a list, all in a user-friendly way.

It's all about user friendly. That's what separates you from the apes.

 

I'd love to help in any way.

 

**Removed By Moderator**

Moderator
Status changed to: Voting Open
 
All Star
If we could see reports of how often each customer interacted with our emails than we could target those that are most responsive with additional offers and even tailor it to their needs if we could see what they clicked on.
Member
Accounts can have more than one email. The engagement on the right hand side should say which email it went to and which email opened things. Also, there should be a time stamp for when emails were added to email lists.