cancel
Showing results for 
Search instead for 
Did you mean: 

Need to be able to see engagement level

Need to be able to see engagement level

Hello, I am incredibly impressed with the level of service I have received form Constant Contact and tell folks all the time it is the best company I have ever worked with. However, that being said there is something I need or else I will be looking elsewhere for service(I HATE SAYING THAT). You need to include a column in the reports section that we can export. We need to be able to see the engagement level of our customers so we can order them from greatest to lease and vice versa. From a sales perspective this is a must. I can remove hundreds from my list that have never opened an e-mail or I can call the folks in person that have opened everything I have sent. Without this ability I am missing HUGE opportunities to know who is hot and who is cold. Please do this ASAP, I have been asking for 6 months and have seen nothing yet. I DO NOT WANT TO LEAVE CONSTANT CONTACT! Please!!
146 Comments
Occasional Visitor

I agree with one suggestion above.

 

I advise my clients to measure all that they do and to learn from the metrics we employ.

 

But Constand Contact does not provide me: 1) Who has never opened my emails  2) who opens all my emails.

 

To learn both of these data points would enable me to drop those who never open and provide me valuable information as to whom I should reach out and engage with ASAP.

 

Is there a current process that enables me to do either of these two things?

Administrator
Status changed to: Certified Great Idea
 

I'd like to see a way to run a report that shows all the engagement for an individual contact - which emails he or she were sent and which were opened, including all dates.

All Star
Hello there, I've been using this platform for a few months. I'm always looking to improve my campaigns and rates, therefore I have encountered that the platform can improve the reporting sectiong by making it more personal or giving us more information in terms of trends and how our audience behave. I see a huge potential in: Providing trends in terms of time in which the readers open or click in our emails. A time graph (days of the week, hours) showing which days or hours are more popular in terms quantity of clicks or opens would be wonderful. I hope you take this feedback into account and keep improving the service. Which btw is great.
Member

Why is the reporting on a sent mail either By URL (link, clicks, %) or switch to By Contact (email address, time clicked, link)? It's strange to have to switch between views. I'd like to see all the data points at once, plus what they viewed it on (at least desktop or mobile, but preferably by user agent like Outlook vs Yahoo mail, browser vs app.) Thanks.

For the Reporting Tab, it would be great see reporting on more than just per-campaign metrics. Showing a table of people who clicked or opened the most for emails you select, a list you select, etc. for specific time frame can really take this reporting capability to the next level. Somewhat match up against lead scoring capabilities.