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Need to be able to see engagement level

Hello, I am incredibly impressed with the level of service I have received form Constant Contact and tell folks all the time it is the best company I have ever worked with. However, that being said there is something I need or else I will be looking elsewhere for service(I HATE SAYING THAT). You need to include a column in the reports section that we can export. We need to be able to see the engagement level of our customers so we can order them from greatest to lease and vice versa. From a sales perspective this is a must. I can remove hundreds from my list that have never opened an e-mail or I can call the folks in person that have opened everything I have sent. Without this ability I am missing HUGE opportunities to know who is hot and who is cold. Please do this ASAP, I have been asking for 6 months and have seen nothing yet. I DO NOT WANT TO LEAVE CONSTANT CONTACT! Please!!
160 Comments
KimG64
Frequent Participant

It would be nice to see a history of any changes to an email address for individual contacts.  When I look at a contact's history of messages sent, sometimes there are bounces, or an account gets suspended. We do try to reach out the people to update the addresses and often do update the address.  Of course I would expect that later messages sent would then get through, but this isn't always the case.  When I'm looking at a contact and see that messages are bouncing or not, it would be nice to know when an email address had been updated. 

Candace_M
Employee
Status changed to: Voting Open

Awesome Idea! I will be opening this idea up to voting so users like yourself can vote and comment. 

HeatherT6
Occasional Participant
I would like to see the engagement details (total emails sent, % opens, % bounces, % clicks)when looking up a contact through the Contacts tab and in the Active Contacts list. I currently see this information when I look at the contact details from a Bounced list for a sent email.
Michael21
Participant

offers what you are looking for.  Very easy and simple to use.  CC has the data, not sure why they don't want to provide what you need.

BronxChildrensMuseum
Occasional Participant
Feature Request: Would like to see the contact engagement summary on the contact profile page. Seems important. Thanks!
Rosie_Street
Participant

Cleaning non-engaged Contacts is cumbersome. i have to download non-opens from EVERY campaign, then combine, then sort and return and upload that as a list and etc, and etc.

Frankie_P
Moderator

Hi @Rosie_Street how does our segment tool not fit your needs to pull contacts based on their engagement?

OTTO
Occasional Participant

Constant Contact,

 

I am very interested in being able to pull up a report showing engagement information of all the contacts within a contact list. This kind of report will save me a lot of time. Are you planning to implement this functionality and, if so, what is the estimated time of release?

 

Thank you,

Karen Flowers

OTTO

847-654-8437

Frankie_P
Moderator
Status changed to: Open Questions

Hi @OTTO  what engagement details are you looking for? How does our segment feature not fit your needs for this?

Frankie_P
Moderator
Status changed to: Closed - No Action

Thank you for taking the time to post in the Community. We haven't heard back from you so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see.

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