New Customer Experience

0 Votes
A couple of things that have been frustrating - Only a 2.0MB file size for transferring email addresses over - our list of 35K was over 7MB, which we had to split several different ways. Although CC is "free" for 30 days, or trial, it's only for 100 email addresses. Next, we wanted to set up a campaign and send a "test" email, which was not yet unlocked due to the list review. We completed the list review, but had not completed an email review. Even speaking with the review specialist.....he asked if we had did a test email, but then caught himself. Last, coming from MailChimp, they gave us "ratings" on customers - how often the opened our emails. 1-5 stars. When asked, CC doesn't offer this. We'd like to target high opening customers with special offers. Just some thoughts
3 Comments
Employee
Status changed to: Open Questions

Hello @RichardM7652,

Thank you for taking the time to type up all of that very detailed feedback to us! We really do appreciate the feedback from our customers as it is something that helps us to make future changes on our end. You are correct that during trial you are only able to send to 100 contacts. Was this fact not clear to you? Were you expecting to send to your full list?

I'm also interested in hearing more about your "ratings" idea. If you had the ability to see what contacts were most engaged, where would you look to find this information in Constant Contact?

Employee

Reply from RichardM7652:

 

Hi Candace,

Not sure where to post this in a community - but when we contacted CC, we got all set up with a “free account” under the impression that for the first 30 days, we could test it out. I get that there would be limitations, but 100 contacts? There’s no really “testing” that can happen. I wanted to just explore CC a bit to see if it could work for our business with 35K+ contacts and growing. There was an initial rush to get signed up and the sales guy wanted CC info to get everything going. It was like buying a car with no test drive or even a spec sheet.

Even once we signed up, Paid $3,000 for the first year for the best deal, there was a waiting period to send an email - we had to have the email draft approved and our email list approved. I couldn’t even send a “test” email to myself prior to being approved to send emails.

Lastly, the “rating” system that we experienced on Mail Chimp was a rating that they assigned to all of our email recipients on how often they opened our emails. Form 1-5 stars. We created a 4/5 star list in MC that if we had targeted info we could send them the info or offers and get between a 40-50% open rate. We found it in MC as a part of the search results under contacts - like male, female, age, country, etc

Thanks,

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