Not all of my contacts are being emailed to.

0 Votes

Not all of my contacts are being emailed to.

Sometimes names that appear in my contact list do not show up on the Sent Emails list in the reporting function. Why would that happen? I get complaints that employees are not receiving the weekly email. When I check the reports, they do not appear on the sent list, but they DO appear on my original contact list. How can I prevent this from happening?
3 Comments
Moderator
Status changed to: More information needed
 
Moderator

Hi @LindaM918

I am sorry to hear of the trouble. Can you email us an example of the contact that is missing? Please include the name of the email you are looking at the reporting from, the username to your account and a reference to this post.

 

Thanks!

Moderator
Status changed to: Closed - No Action