Very frustrating to load contacts now. Last month, phone calls to support resulted in advice to save my .xlsx file as .csv to take out characters the system "didn't like." Previously, CC was adding approximately 100 of 268 contacts - despite several attempts. This month, saved file as .csv and it added 110 out of 263. Had to call to Support again. Tried 2x to upload them - no success. Tina helped me and added them - but we have no idea what was different on her end as she used my same file. Also, results showed 4 Unsubscribed - but there is no easy way for me to know who unsubscribed and should be taken off my list. That would be very helpful!! Finally, apparently we are part of the new contact product group users, not certain how that happened, but oh well. But, if there is a special number for support for people using the new version of software - why isn't that made available and promoted more instead of users have to get frustrated and call in and get transferred around. Tina is extremely nice and patient and encouraged me to offer feedback, but I don't feel like we got an answer to why my uploads are not working anymore. Thank you.