Our overall open rate

[TameraLeigh]

Hi, Our overall open rate is reported as 28%. Yet when I total (and divide) the open rate of our 2015 emails, it is much higher than that. We didn't have that many emails sent previous to 2015 so that wouldn't bring it down to 28%. I'm trying to understand how to best use these reports and this isn't making sense. Is there a place where I can view what percent of unique views each email has? Is that what the overall open rate is reporting? Thank you, Tammy

[Hannah_M]

Hi @TameraLeigh

Sorry for the delay, I've been testing this for about a week now. I see that the numbers don't line up so I am working with the product team here to detemine what information it is pulling. Stay tuned!