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Please include an "exclude by tag" feature

Please include an "exclude by tag" feature

When sending out an email blast, it would be very helpful to have an exclude by tag feature. This would allow us to exclude people who had already registered for a seminar so we do not re-invite them. It would also allow us to narrow down our list when sending emails by excluding a single tag instead of including many many tags (more efficient and faster).

28 Comments
Occasional Visitor
We'd like to do something like send a campaign as Bob to Bob's list, and as Rodney to Rodney's list, etc. Unfortunately there's no way to do this without duplicating emails to people that are on both lists. So for this to work there needs to be a way to exclude a list from getting a campaign OR a way to send a campaign from mulitple addresses each going to their own list of people.
Moderator
Status changed to: New idea
 

Hi - just a wish list item that would be very helpful: would love the ability to 'exclude' certain lists/tagged groups from a given campaign. Thanks, Alessandra

Moderator
Status changed to: New idea
 
Moderator

Thanks for sharing this feedback!

I'd like to be able to exclude certain tags within a list, not only including specific tags

Moderator
Status changed to: New
 
Moderator

Thanks for posting this idea!

Member

I agree.  We are thinking of going with a different provider for exactly this reason.  A feature whereby a send can read the tag on the recipient and only send emails with that tag would be super helpful.  The email lists need a way to be sliced and diced according to the recipients needs, as well as the sender's needs. 

Member

A way to exclude certain email addresses from a campaign would be helpful, other than having to create a new list each time for said campaign eg if one or two addressees don't want emails on that topic but they don't want to be completely unsubscribed.

Occasional Contributor

This would indeed be very helpful. I used the same example in my question about it.

Occasional Contributor

This seems like a pretty obvious "idea" that needs to be implemented. Segmentation logic really needs to be addressed in your system. Mailchimp is light years ahead of what yours currently offers, not only should you be able to segment based on excluding tags, but also profile fields and engagements as well such as opens, clicks etc...

 

Say I want to re-send an email to everyone that didn't open the previous email, right now it's a very very conveluted process of creating a new list based on what is in the report, but that could change while it's scheduled. Someone can open the email an hour before the new email is sent, in theory they would recieve the email again unless I create the list and don't schedule it and just send it right away.

 

The Constant Contact way seems to be creating a new list for just about every campaign, advanced segmentation logic would really simplify the need for creating new list all the time and would increase your customers time efficiency.

Trusted Contributor
Status changed to: Voting Open
 

I vote for this same feature

Frequent Visitor

I agree. This is what is making us consider switching email marketing providers. This is a basic essential to email marketing.

Visitor
When applying a list to a campaign and narrowing it with tags, it would be very helpful to be able to narrow the list by contacts that do not have a particular tag. Thank you!
New Member
I also have an account with one of your competitors and they have the ability to INCLUDE or EXCLUDE lists from a campaign. Very handy! Frankly I was surprised that with Constant Contact being such a leader in the email marketing realm that you wouldn't have such capabilities. Seems kinda behind the times, especially since your competitors do. Just my two-cents! - Jerry in Denver, CO
Occasional Visitor
For example, I want to send to tags A and B, but I want to ensure tag C contacts don't receive the email.
Moderator
Status changed to: Voting Open
 
Moderator
Status changed to: New
 
Occasional Participant
I would be great if there was a feature to exclude certain tags from an emailing. Right now, I have to make a million lists with all the different criteria my clients have so I don't send them things they don't want. It would be much easier if I could just have a master list and then exclude people with a certain tag.
Occasional Visitor
Sometimes I need to exclude a couple of people from receiving a single email and it would be helpful if there was an option to "block" them from receiving the single message without having to delete them from the general contact list.
Member

Not sure how to vote, but we too would like a way to exclude a list.  We several contacts that are on several lists, at times, we want to send to a main list but exlude anyone that is on a specific additional list.

Frequent Visitor
Instead of the only function of tags being that the main list filters out anything BUT the tags, there should be an option to filter out the tagged contacts, excluding them from that particular sending but not having to delete them from the list or having to create a new list. So maybe have an 'include only' x tag or 'exclude' x tag. I think the tags and segmentation features need a lot of work. See competitor Campaign Monitor for how it all should work!
Occasional Contributor

Wow, this basic feature has been in demand since 2014 and is still not part of CC.  There is no way to omit specific companies, areas, or people from a list without exporting to Excel and making a new list.  That's crazy, time to look into other suppliers.  

CTCT Employee
Status changed to: Closed - Implemented
All Star

I found this knowledge base article on how to exclude distribution by tag. However, the ability to do this does not exist on my screen. I opened CC in Chrome and also IE, thinking it was a browser issue but the functionality is the same on both. I am only able to send to a tagged list, not choose a list and click "do not send to those also tagged with x". Attached is a screen snip taken of the only option I have to narrow the list down by tag after choosing a mailing list. After clicking "Limit by tag" I find the tag I want and the only option I have is to send to this smaller list. Please reopen this as a requested change. Here is the article with the screen prints and options that do not exist:
https://knowledgebase.constantcontact.com/articles/KnowledgeBase/17873-Filter-List-by-Tag?lang=en_UScc tag screen print.JPG

 

Moderator

Hi @StacieB23241

 

I apologize you are not seeing the updated options to narrow down your contacts by the tag. I took a look at your account and can see you are still working in our older Legacy Newsletter Emails. The option to filter tags this way is only available in our Third Generation Editor. The good news is they already have access to this newer editor. Creating a brand new email by clicking Create under the Home or Campaigns tab of their account, selecting email, then choosing the Standard tab in the top left hand corner. This will give your access to these templates.