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Resending to the Did not Open list

Resending to the Did not Open list

Would be nice to be able to re-send an email to those who are on the DID NOT OPEN part of the report

24 Comments
CTCT Employee
Status changed to: New
You can currently save the Did Not Open list as a new contact list for resending for now until we implement a feature like this. Thanks Nichole, please continue to vote for this and any other features you would like to have.
All Star

Right now, you can only resend an email to new contacts, or to recipients on the original email list who did not take the linked survey.  I would like to be able to easily resend an email to those who did not open the original email without harrassing the folks who opened the email but decided they didn't want to complete the survey, for whatever reason.

 

Right now, as a workaround, I export the list of recipients who opened the original email and do an offline merge/purge with the original email list to remove the folks who opened the email and then upload a file containing the folks who didn't open to a new group in Constant Contact. Then I have to make a copy of the original email and send it to this "new" group."

 

It should be a lot easier to do than all that.

 

Thanks.

Moderator
Status changed to: New
 
Moderator

Thanks for sharing this feedback, this is a great idea for the future!

Member
I would love to be able to simply click on "Resend" and then select whom on a list I want to resend to, for example unopened or un-clicked, rather than creating a new email list.
All Star

Not long ago, I had a problem--I lost names from my main list when I created a list that was a subset of my main list. Instead of creating a list of those folks who had not opened an email newsletter, I somehow managed to remove them entirely from the main list. Without realizing this had happened, I deleted the new subset list. Four months later, I realized the error, but that meant the subset list didn't get any newsletters from me until I noticed the problem. 

 

I eventually saw the problem, and had to go through my history of engagement, and one by one, re-add the contacts I'd lost. It worked, but . . .

 

If there was a way you could click "resend" and then have the option of not simply resending to new contacts added since the initial email, but sending to those who had not opened the first email, that would be a thing of beauty!

 

It would be beneficial to have the opportunity to resend an email to only those contacts who did not open the campaign, or to those who previously bounced but were since modified. Don't need to resend to those who already opened.
All Star

How about doing a QuickSend on just the Did Not Open list?

https://knowledgebase.constantcontact.com/articles/KnowledgeBase/5901-use-quicksend-to-resend-a-camp...

I've never tried that, but would it work?

 

Michael

Occasional Visitor
It would be a really cool feature to be able to resend a sent email to contacts that did not open it. I've tried running that report and exporting the list, but it doesn't do anything. Doesn't export. And then you have to create a new mailing list in your contacts each time you want to re-send an email to the unopened contacts. So just having a built in option to resend to unopened contacts would be amazing.
Frequent Visitor
When will you reinstate the ability to update a contact list within an event and resend to only those that have been added. This is key to managing events that have invitations from several individual's lists. Thanks!
All Star
Hi, your team recommends resending important emails to the unopened list a few days after sending an email. I think this is a good practice. Currently, in order to send an email to unopened emails, I have to create a new list from the unopened list and send the email out again as a new email to the the new list. Then delete that new list to avoid confusion in the future. Can you create a resend option that allows me to choose one button to select resend to unopened emails to simplify this process? Thanks, Bob Manley Hermit Woods Winery
Visitor
It would be great to have a built in option to resend an email campaign to those that have not opened the original email right from the original send's results page. I know currently there is a way to do this but it requires way to many steps and creating a whole new campaign which defeats the purpose for tracking. There should be button to click that schedules an immediate resend to those who have not opened the email so that stats are kept with the original send.
Moderator
Status changed to: Voting Open
 
Visitor

This has been requested many times.  My guess is constant contact makes money on the additional emails in your list (if in fact you trigger your thresholds) as duplicate emails/contacts in separate lists are added to your total for billing purposes. So if "Janey" is in one list and another and possibly three - you are charged for her three times.(not once).

Occasional Visitor

I need create and  to resend to those on my list that  'unopened' the email. How do I do that. I have spent precious time trying to find out and have come up with no info, very frustrating. And now I have to wait until Monday to speak to anyone and the email was suppose to go out Sunday evening!! Not sure why this is such a hard process. Part of me is ready to quit the whole  thing?

Regular Visitor

We've always had an auto resend of every email to send 2 days after the initial email. The email is exactly the same, it just sends to those who did not open it within the first 2 days. Currently you do not have this option and if I want to resend I must copy the original email, chang ethe subject and save it as another email (so now my metrics are spread over two different emails). Then i have to create a segmented list from the first email of those who didnt open and then resend. It makes my lists too complicated and does not allow me to send my second email without a lot fo additional work. We've used other tools that provided this automation, so it would be nice if it is something you could implement in the near future.

 

Thank you,

Melissa

All Star
I apologize if this already exists, but it would be great if it were possible to resend an email to the same list I sent it to previously, but only to the people who didn't open it. Thanks for listening!
Member

is there really no better way to do this rather than:

1. export all did not open

2. re-import them into a new list.

3. copy old email campaign and send to new list.

 

If im missing something pls let me know, I hope there is a one-click solution to performing this action.

it shouldnt be a new campaign, just resend the same email to a different list, if possible without exporting and re importing.

Established Member

I agree it's a good idea. I'm not aware of a way to do this, other than what you describe above.

create a feature to resend email to anyone that did not open an email.
Contributor
Used to have a drop down to send only to those who didn't open email. What happened to that?
Contributor
Please add a button under the re-send options that says, send to unopened. You used to have that when you had the events category a while back. You should have kept that feature so that we don't have to start anew each time.
Frequent Visitor
It would sure be nice if i could click on one button and either resend the existing flyer or make a new flyer to send to this group of folks.
CTCT Employee
Status changed to: Closed - Implemented