Would be nice to be able to re-send an email to those who are on the DID NOT OPEN part of the report
Right now, you can only resend an email to new contacts, or to recipients on the original email list who did not take the linked survey. I would like to be able to easily resend an email to those who did not open the original email without harrassing the folks who opened the email but decided they didn't want to complete the survey, for whatever reason.
Right now, as a workaround, I export the list of recipients who opened the original email and do an offline merge/purge with the original email list to remove the folks who opened the email and then upload a file containing the folks who didn't open to a new group in Constant Contact. Then I have to make a copy of the original email and send it to this "new" group."
It should be a lot easier to do than all that.
Thanks for sharing this feedback, this is a great idea for the future!
Not long ago, I had a problem--I lost names from my main list when I created a list that was a subset of my main list. Instead of creating a list of those folks who had not opened an email newsletter, I somehow managed to remove them entirely from the main list. Without realizing this had happened, I deleted the new subset list. Four months later, I realized the error, but that meant the subset list didn't get any newsletters from me until I noticed the problem.
I eventually saw the problem, and had to go through my history of engagement, and one by one, re-add the contacts I'd lost. It worked, but . . .
If there was a way you could click "resend" and then have the option of not simply resending to new contacts added since the initial email, but sending to those who had not opened the first email, that would be a thing of beauty!
How about doing a QuickSend on just the Did Not Open list?
I've never tried that, but would it work?
This has been requested many times. My guess is constant contact makes money on the additional emails in your list (if in fact you trigger your thresholds) as duplicate emails/contacts in separate lists are added to your total for billing purposes. So if "Janey" is in one list and another and possibly three - you are charged for her three times.(not once).
I need create and to resend to those on my list that 'unopened' the email. How do I do that. I have spent precious time trying to find out and have come up with no info, very frustrating. And now I have to wait until Monday to speak to anyone and the email was suppose to go out Sunday evening!! Not sure why this is such a hard process. Part of me is ready to quit the whole thing?
We've always had an auto resend of every email to send 2 days after the initial email. The email is exactly the same, it just sends to those who did not open it within the first 2 days. Currently you do not have this option and if I want to resend I must copy the original email, chang ethe subject and save it as another email (so now my metrics are spread over two different emails). Then i have to create a segmented list from the first email of those who didnt open and then resend. It makes my lists too complicated and does not allow me to send my second email without a lot fo additional work. We've used other tools that provided this automation, so it would be nice if it is something you could implement in the near future.
is there really no better way to do this rather than:
1. export all did not open
2. re-import them into a new list.
3. copy old email campaign and send to new list.
If im missing something pls let me know, I hope there is a one-click solution to performing this action.
it shouldnt be a new campaign, just resend the same email to a different list, if possible without exporting and re importing.
I agree it's a good idea. I'm not aware of a way to do this, other than what you describe above.
This has been implemented in the product: https://knowledgebase.constantcontact.com/articles/KnowledgeBase/22442-automatically-resend-an-email...
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