I had to call tech support for help with resubscribing a contact who mistakenly unsubscribed. I found out the "confirmed opt-in" setting has to be turned on while sending the confirmation email and must remain on until a reply is received from the recipient. Since the "confirmed opt-in" feature is not mandatory, it should be clear when the "resubscribe" button is clicked that the "confirmed opt-in" feature must be turned on in order for it to work.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Find out about the life-cycle of a product idea when it is posted on our Feedback board.
Read More