Resubscribing contacts in Beta

We are already having problems with how difficult it is to resubscribe our members who have realized they mistakenly unsubscribed. Having the old option to send a resubscribe email when requested by the former subscriber is a far simpler method for us and our community.

Top Answer
Frankie_P
Moderator

Hi everyone! While this feature is not currently available in our update Contacts tab, it is a  feature request we are continuing to collect feedback on here. We will reply in this thread when there are any further updates to give. In the meantime, the workaround we suggest is to send the unsubscribed contacts a link to your Sign Up Form so they may resubscribe through there.


38 Comments
Administrator
Status changed to: Voting Open

Hello @BethIsraelJackson. Thank you for your feedback about the resubscribe method while working in the Contacts Beta tool. It is currently under development and we'll take this into consideration as we continue to make updates to it. I'll also open this up for voting so other Beta users can comment and vote. 

Regular Participant

Here's an idea...how about you don't roll out a half-baked Contacts update until you test it with existing customers and listen to your customer support team - I spoke with FOUR of them yesterday trying to resolve resubscribing ONE contact and every single one of them said the same thing - that the new Contacts update is awful and should not have been rolled out. Talk about bad press when your own people are telling customers how bad the update is. COMMUNICATE to your customers and let us know this is coming and what to expect. DON'T take away key and essential items such as:

  • Resubscribe button. Having to email each contact who gets unknowningly unsubscribed the link is inefficient and puts the onus on the customer. That little button was essential to retaining valuable customers
  • Unsubscribe lists. The fact that I have to download an entire contact list of more than 5k contacts and then go through my own sorting process shows me that your development team is completely disconnected from your customers. 
  • Contact search. This is now overly complicated and since folks change their email all the time, it was super easy to put in part of a name and get a field of options. Again, if there'd been any communication about the update, or say a video tutorial of the new features, I would have known more. 

This is the second time in two years that we've experienced issues with our contacts. First one was some sort of list purging cause by a glitch in the system. Now we have a wonky, ill thought out update that is a pain. I spent 2.5 hours on the phone yesterday trying to get ONE CONTACT back into the system; the contact had already re-subscribed and I'd added them back to the list. I could go on and on, but you get the idea. 

 

TEST and COMMUNICATE. It's what you're supposed to do. 

Participant
I need to be able to let parishioners resubscribe after they have unsubscribed. Please put the button back. We need this option it is a must especially right now. Thank you
Participant

We need to add back parishioners who have unsubscribed and been deleted. Please add the button back that all your instructions tell you to use.

Thank you.

Occasional Participant

Put the resubscribe button back.

Participant

How do I resubscribe a contact?  The help video is no help!  I need to get one contact back in who mistakenly unsubscribed by tomorrow!!  Please help.

Moderator

Hi @CarolE91 I apologize for any inconvenience this may cause! The workaround we suggest is to send the unsubscribed contacts a link to your Sign Up Form so they may resubscribe through there.

Participant
I have multiple contacts asking to be resubscribed, but the link is not showing up where it used to. In fact, the entire interface is different. My clients are annoyed because they want information from us that we can't seem to send them.
Participant
Can you add the capability for us to "unsubscribe" emails on behalf of users so that we can make sure they are not imported for future mailings. Once it is deleted, there is no way of knowing they the requested to be unsubscribed.
Occasional Participant

We are a church, and a lot of the seniors are technology and visually challenged. They unsubscribe without realizing it.

 

It used to be until this cluster of weirdness that is now your new whatever it is, that I could resubscribe by clicking a button to have them watch for a resubscribe, but it is no longer there. I went through all of your steps and it just not appear any more as an option.  None of them ever intend to do this. I realize there are privacy issues, but not letting them have the opportunity to respond to a resubscribe email is a friggin pain.

 

Seems like the more you do to improve, the more you take away. I miss being able to indent, I miss a lot of things from the old formatting that I no longer have available since your last update of templates. It is so very frustrating. Makes me want to move to MailChimp.

 

Thanks,

dee

Moderator

Hi everyone! While this feature is not currently available in our update Contacts tab, it is a  feature request we are continuing to collect feedback on here. We will reply in this thread when there are any further updates to give. In the meantime, the workaround we suggest is to send the unsubscribed contacts a link to your Sign Up Form so they may resubscribe through there.

Participant

We are a non-profit and work with volunteers and members, allow a spot to attest that we have the permission of our volunteers and members to be contact by email and remove the unsubscribe button or allow us to have  message that warns them of the consequences.  It would also be nice to have a link or portal where they can answer the very specific questions you need to manually override the system instead of them having to send me an email with the information and then me calling to have it reactivated.

Participant

When contacts accidentally unsubscribe there needs to be a simpler way to add them back to contacts. The new sign up form is okay but challenging from a user perspective because you can't send it through Constant Contact because the user has unsubscribed.

Regular Participant
10/15/20 - I can't tell you how unhappy (you can make that MAD!) I am with your new policy where you have removed the resubscribe button. Occasionally a subscriber made a mistake of unsubscribing and I was able to get them back by explaining that they would get an email and be able to correct their mistake and get back on my subscriber's list. It is impossible for me to even comprehend how your new procedure works! I think you have made a gigantic error in removing the resubscribe button and I think you should put it back immediately. I was fortunate to get your employee Donny on the phone when I called. He was patient and knowlegable in his help and I appreciated this more than I can say. You are fortunate to have an employee like Donny! I have been a customer of Constant Contact since 2004 and have often written to your company to express my pleasure when someone helps me. This is the very first time I have written to complain about something that I think is very wrong. Judy Ward - SJP News justjudy230@gmail.com
Participant

THERE IS NO "RESUBSCRIBE" OPTION!!!!

AND YOUR NEW CONTACTS SYSTEM IS TERRIBLE!

Occasional Participant

I agree. The new system is terrible. It is not user friendly. There is no unsubscribe option!!!!!!.  We have a number of people who are older and accidentally hit the unsubscribe button. It was easy to resend with the older system. Need this fixed NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

Participant

Some of our members are calling us to tell us they are not receiving our emails.  When we look at their names it says unsubscribed.  They tell us they are not doing that.  Not sure what they are clicking on to make it happen, but apparently it is.  Suggest you make it more difficult to unsubscribe or make it easier for us to resubscribe them.  Know there may be some legal difficulties with this, but our older members will not understand how to resubscribe when I send them the form that the repr told me to send them.  Thank youl

Participant

Please restore the resubscribe feature! You're an email company, for heaven's sake. People accidentally unsubscribe all the time, especially when you have an older clientele. Your contact form was incompatible with other features on our website so we had to delete it. We have no way of bringing people back to our weekly email, other members have to forward it to them each week, they shouldn't have to do that. Please.

Retail
Our customers are mostly older and sometimes have issues understanding computers. I have had several customers in the past that accidentally unsubscribed but I was able to send a resubscribe request through constant contact. With the new platform I can't re-invite them. I have a customer today that wants our emails but accidentally unsubscribed. Please help with this problem by giving us the ability to re-invite again.
Occasional Participant

It is ridiculous that this was not part of your update to begin with. Please get it done. I have too many Seniors who cannot manage a hi-tech solution. I had created a resubscribe page on our website. Have you made that usable as well, or Must I go through yet another long, drawn out way to create yet another landing page. Thanks,

 

PLEASE...begging that you make this a simpler process.

 

 

Participant
According to your help section, Constant Contact is working on a way to resubscribe clients who have opted out, and now want to start getting emails. It isn't available yet. This is unacceptable. I have parents who need to receive important emails about their children's classes and have no way to resubscribe them to our email lists. Your Reconfirm Opt-In section was useless
Participant
We used to be able to re-subscribe a contact who accidentally unsubscribed (by the way, why can they not unsubscribe from just one list rather than be unsubscribed from everything?). We just had to wait for them to confirm that they wanted back on. Now there appears to be no way to do that. What's up?
Occasional Participant
The majority of the people who receive our Weekly Bulletin through Constant Contact are 70+ years old and are unfamiliar with computers and the internet as a whole. I have had multiple members accidentally unsubscribe and now I cannot automatically resubscribe them when they call in. Instead, I have to walk them through how to find an old Weekly Bulletin, find the "update profile" option, and any steps after that. The old contact list was much more user-friendly than the current. Please add a resubscribe option back to the contacts page.
Regular Participant

I totally agree that the resubscribe button needs to go back immediately.  I have the exact same problem as Lettie above - my older subscribers occasionally unsubscribe by accident.  Now it is impossible to get them back and they are mad and leaving my service.  This is just crazy that you removed something so easy and refuse to put it back.  How difficult could it be.  This is the first time I have been so disappointed with Constant Contact and I have been with you since 2004.

Judy Ward

Occasional Participant

I have contacts that have accidentally unsubscribed themselves. There needs to be a way to resubscribe them. Please. Please. Please.

Participant
Before the recent changes, it was easy for us to re-subscribe a member when they opted in again. It was so simple, we upload our file, constant contant contact rejects them because they unsubscribed before, we re-subscribe them, constant contact automatically sends them an e-mil to confirm if they want to subscribe. With this new change in constant contact, we have to manually enter their first name, last name and e-mail address. We had a few of our members who re-subscribed lately and I had to manually put all of them in. This is such a waste of my time. Please put the previous way of handling subscription. If this is not possible, please let us know so we can look for another vendor and not go through this manual re-subscribing our members.
Participant

What I have to say has already been said numerous times before, so no need to pile on.  Just put together a user friendly procedure to allow us to get our folks "re-subscribed"

 

Jim Bergner

American Legion 

Regular Participant

I have a newsletter that people pay for.  I do not have a sign up form as that would allow folks to sign up without paying.  I cannot believe you took away the resubscribe button!  Now it is necessary for me to bother you on the phone every time one of my subscribers mistakenly unsubscribes.  This is a waste of time for me as well as your technical person.  I have written to the president of Constant Contact about this glaring error on your part with your new update.  

Judy Ward

Participant
We have had a big problem with Brick Church members either being involuntarily unsubscribed, or unsubscribing by accident over the last several years. To make matters worse, the new Constant Contact interface took away the ability for us to help those people re-subscribe. Please fix this immediately!
Moderator

Hi @JustJudy it appears the experience you're sharing feedback on is different from the original post you commented under. That original post was focused on resubscribe process available before this update contact system was made available. Because you are reaching out about adding the resubscribe feature into our updated contact management dashboard I have merged your post into a larger thread specifically on this resubscribe button.

Occasional Participant
Lease reinstate the option of resubscribing contacts that has inadvertently unsubscribed.
Health Practitioners & Centers

This is completely unacceptable to not be able to simply resubscribe members to our newsletter.  We are a medical organization that needs to get information out to the physicians in our province and since I can not resubscribe them easily it is a HUGE problem.  Please have this reinstated ASAP.  Or we may consider moving to a difference provider.

Participant
Unable to manually relist a contact who previously unsubscribed, and i'm trying to enter same email address. It won't let me do this, not acceptable when contacts change their minds.
Participant

We really need the re-subscribe option available.  We deal with an older population who has a very difficult time with links, etc.  Please advise.  Thank you.

Retail
I have many contacts who want to re-subscribe after un-subscribing. The process becomes complex for me - and I don't have time to reach out to each of the 100 or so folks who have done this. Is it not possible for a person trying to resubscribe and simply be sent a link by me when they ask - that will take them to CC and assist them in resubscribing?
Participant

Hello! I noticed that the "Resuscribe" button is now gone from your new "Contacts" layout. I called customer service yesterday and was told that I now have to fill out a sign-up form for the contact every time someone wants to resuscribe. We are a privately owned yacht club that uses emails to be sent exclusively to members only, so I have to fill out the form myself so the sign-up form link does not get circulated to people who may not be members. It was so much more convenient to just go into the contact and hit the "resuscribe" button before and have them just "confirm" on their end. I get phone calls weekly here of people who accidentally unsubscribed, so its been such an inconvenience now that this option is gone. I'm really really hoping you consider bringing it back. Thank you.

Participant
It appears there is no way for someone to Resubscribe to a newsletter anymore? I was unsubscribe to our Work Sales Newsletter for some reason and there is no longer a Resubscribe button?????
Participant

Church members accidently unsubscribe and it's almost impossible to resubscribe easily for older people.  PLEASE CORRECT THIS UPDATE.  It's awful!!!  It's SO bad, that when there's time, we will look for another method to communicate with our congregation.

Please help!

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