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Resubscribing too cumbersome

0 Votes

Resubscribing too cumbersome

Customer unsubs by mistake or not - wants to resubscribe. Has to fill out a form, get an email and click on the link in the email - all ok I get opt in. BUT the customer then needs to go to yet another landing page and click another link to complete the resub. The clicking of the email should be enough. please change this process.
3 Comments
Moderator
Status changed to: New
 
Moderator

Thanks for posting your feedback. Unfortunately, changes to this process are a challange because of the requirements of the Can Spam and CASL legislations. I understand how the process can be difficult for some so thank you for sharing!

Moderator
Status changed to: Closed - No Action