Salesforce app; Uploads Failed - Internal Server Error & suggestion for improvement of the app

Salesforce app; Uploads Failed - Internal Server Error & suggestion for improvement of the app

When using the Constant Contact for Salesforce app in Salesforce to upload Salesforce leads to Contant Contact I began receiving a a report status: "Uploads Failed" and a comment, "Internal Server Error" after I click the Finish button during the last step of the upload process.  The his been happening since before May 2014.  I had several very long telephone conversation with both Constant Contact tier 2 support and Salesforce technical support. Several calls where with both SF and CC reps were together with me on a conference call.  At one point it was determined that the app should be remove on both CC and SF.  I then reinstall Version 2 of the app.  In the process I discovered that there were several versions of the installation instuction on the CC site.  All had errors.  After finally successfully installing the app, the errors continued and continue to this day, 2 months later.  I am told that CC is aware of the problem.  Checking SF Activity I see that the Leads are being uploaded, but I can never be sure as I get the error report after every upload.

 

As the Constant Contact for Salesforce app is being rewrittin, and I assume this is the case, I strongly suggest that the next version have capability similar to the ***removed by mod*** for Salesforce app, which is available through the SalesForce app exchange.  This app has the ability to sync new Lead list data automatically, which the Constant Contact Salesforce app does not.  Contact data received on our website is feed directly to Salesforce (Web to Lead) and it are these new leads that we upload daily to CC manually.  We should have the ability to make this happen automatically.  If ***removed by mod*** can do it why not Constant Contact.

14 Comments
Advisor
Status changed to: New
 
Advisor

Hello Inslee,


Looking at your cases the issues you are still having are still being addressed at this time, for your info the case number that is currently open is: 12188252. If will document the case and have someone reach out to you.

 

Mike

TIer 2 Community Support

Member
I'm glad to see I am not alone with this problem. I have an open case with Salesforce but after reading the above, I'm not feeling confident it will get resolved anytime soon. Too bad, because it used to work just fine up until sometime in June of this year (2014). L.J.
Member

You should report this problem to Constant Contact.  It is their app.  It began working again for about a month until yesterday 10/15/14, the the Server Error message reappeared, then on another try, in step 3 when I had to select a list no list was presented.  I called CC support and was told that Tier 2 support said this was a know issue and is being addressed.

Moderator

Thank you both for posting. We are aware of this issue and working to get it fixed although at this moment I don't have an exact timeframe. To confirm, it sounds like you may have Salesforce version 2.2.7 but the new version 2.2.9 does not have this issue. If you would like to uninstall the old version and re-install the new, you are welcome to do so. 

Member
  1. How do I determine which version I am using?
  2. How do I upgrade?
  3. Why does't Constant Contact and/or Salesforce let users know when a new version is available and what chages have been made?
Moderator
Status changed to: New
 
Member
I have been receiving the "internal error/upload failed" message for the last 7 days. However Constant Contact shows that the contacts are being added.
Moderator
Status changed to: Voting Open
 
Member

This has been a issue for over 2 years.  Is anyone addressing this problem?

Visitor

This is happening to us as well. We've been manually downloading our contact list then importing into Constant Contact since June 2014. I got the phone number to the tier 2 support but when I called it goes to a survey company. Is there a status update or a process for us to remedy this situation? I'd really like a solution at this point.

Member

Hannah M,

Can you escalate this issue which has been problem since the summer of 2014.

Moderator
Status changed to: Coming Soon
 
CTCT Employee
Status changed to: Closed - Implemented