Search contact by "contains" detail

I am trying to search a contact by a detail of their email or last name, all of which I could select for in your old template, but this feature seems to have disappeared. Where is it? How am I supposed to do a detailed search now in your system?

41 Comments
HullArtists1
Occasional Participant

please put a "contains" in the advanced search!!

WPRA
Regular Participant

The new contacts interface is horrible! A tremendous step back. The old interface automatically searched on all columns, so I could enter a portion of a name or an email and get all the hits. The new interface searches just the selected columns, so if I'm trying to see if someone is listed I have to search, never being sure if the information I have is complete or current, on first name, then last name, then email before determining that it is not there. Terrible!

WPRA
Regular Participant
Absolutely the most useful function in the old interface was the ability to search all columns at one time, so entry of just four characters resulted in all records in which any column matched those four characters were retrieved (it was also nice that the search began automatically with just four characters). Why was this useful? In contact management names can change, emails can change, there can be typos or missing information. Finding a record when some search information may be uncertain is tedious, and now it's more tedious because I have to individually search multiple columns when before a single search did that for me. This extremely valuable function is gone with the new interface. Now I have to search each column individually! Usually "enhancing" an interface does not remove essential functions. Please bring back a full record search.
Caitlin_M
Administrator
Status changed to: Voting Open

Hi @WPRA. Thank you for your feedback and for providing examples of this type of search would work better for you. Our Beta Contact tool is still under development and we'll take this into consideration as we continue to make updates to it. I'll also open this up for voting so other Beta users can comment and vote. 

AndrewM3
Regular Participant

I completely agree. I hate the new interface. Three things specifically -

 

1. the loss of the auto-fill option so that the contact search is not dependent upon an exact email address, as those change all the time. 

2. Unsubscribe and resubscribe. It was very efficient to resubscribe someone and then notify them that they'd been resubscribed. Now all I seem to be able to do is add them back to a list with no way of alerting the person. 

3. List exports - I've been told that for now, the ability to export a list of unsubscribed is not possible. I have to export the entire list and then sort it myself. I'm sorry, but why do I have to take on that burden? 

 

Boo. 

 

Kyle_R
Administrator

Hi @AndrewM3 - Thank you, great feedback on all 3 points. I wanted to give an update on one thing you mentioned:

3. List exports - I've been told that for now, the ability to export a list of unsubscribed is not possible. I have to export the entire list and then sort it myself. I'm sorry, but why do I have to take on that burden? 

A relatively new development, but this part should be fixed. If you navigate to Contacts, filter for Unsubscribed, and Select All you should see Export available under Actions. I don't believe this was available at the time of your comment, so just wanted to make sure we circled back with you. We will try to keep this thread updated with other relevant developments.

branfordyc
Participant
Why did you remove the contact search? I need to look up someone who inadvertently unsubscribed and cannot find him because I can't find a name search. Thanks for making it more difficult than it has to be. As a list administrator I need to be able to reinstate people who haven't got a clue and unsubscribe frequently. Many are elderly and don't know much about anything with a computer. The resubscribe process is poor.
branfordyc
Participant

I was reverted back to the older contact management version.  MUCH BETTER!  Thanks.

RobertaC477
Member
When will we be able to do a partial search on the email? I know the last name is in the email address - in this case beazley but when I search on that under emails, it does not find sbeazley@xxxxxx
Frankie_P
Moderator
Status changed to: Voting Open

Hi @RobertaC477  what are the steps you're taking to search for this address? Are you looking for your search to auto-populate based on the partial email address you enter? Are you unable to find your contact by searching through the last name category rather than email?

RobertaC477
Member
AWESOME improvement on the searching for contacts. I love it. Still needs an improvement though. When it searches, it only searched from the beginning of the name or email, and does not find the searched for text if it is imbedded in the email addres. EX.... I have a contact with the email scubaaddicts@xxx.xx So I search on "addic" and it does not find it. If I type in scuba, it is found. if I seartch for "with", it does not find divewithroberta@gmail.com. Thank you
ShipShore
Participant

Please delete the advanced search function. Sometimes I only know one part of an email address but there is no "contains" option. Or please revert back to the old way where you can do a free search of all the contacts without specific fields involved. 

NoahG575
Occasional Participant

Agreed... I type a name and record number for the 'Company' field. So one contact could include "Client 1234".   

 

If I search for '1234' - no result.  ugh. I just realized this and wasted over an hour of my time entering data that cannot be used.....

...and now I have to figure out a hack to circumvent this crappy search GUI, because I cannot use Custom Fields either... I have to enter another ticket to address that problem - Custom Fields can NOT be searched at all.

 

This seems basic and I am disappointed that a company focused on interacting with contacts has such a craptastic Customer search.

 

[edit 2020-08-10: I realize there's an advanced search, but the operators should include "has" or "contains" (in addition to is/starts with/is not/is blank)... or at least expand the auto populated search results to include the 'has' results.]

[edit 2 2020-08-10:  Wildcard search is a thing... it's just not advertized.... use "*" as an operator. https://community.constantcontact.com/t5/Managing-Contacts/How-to-search-using-quot-contains-quot-in...]

HeatherT383
Regular Participant
Really hard to find contacts by first and/or last name
JonL940
Participant
I have constructed lists for 100,000+ emails with a certain logic. Your changes have eliminated me being able to function! In particular your changes to the search and eliminating the "Advanced Search" is a disaster! Please Please revert or give us the option of keeping the old platform. so I can run my business efficiently. Otherwise it is time for me to find a new email provider as the ability to search/sort/reassign large data sets with multiple search criteria is completely gone. Very unhappy camper.
Frankie_P
Moderator
Status changed to: Voting Open

Hi @AndrewK51122 at this time our updated contact management search tool can only search for addresses that 'begins with' or 'ends with' the search detail entered. It is a feature request we are tracking to have the ability of searching for contacts the way you have described. Because of this we have opened up your idea so other users can weigh in as well.

Frankie_P
Moderator
Status changed to: Open Questions

Hi @JonL940 what logic are you looking for when viewing your contacts? Also, what details are you searching for through the previous advanced function?

AmyR167
Participant

Anyone else hate the new update to contacts?  the search field is now basically useless.  you can no longer search a partial for anything.  you need to enter the entire domain name, including .com  I used to put in a partial name or a partial company name in the search field and anything with that letter configuration would show up.  now you need the entire last name and have to drop down and select name.  or you have to put the entire domain and drop down and select domain.  a quick contacts search is no longer an option.  CONSTANT CONTACT DEVELOPERS - IF YOU ARE LISTENING - PLEASE BRING BACK THE OLD SEARCH CAPABILITIES OF A PARTIAL ACROSS ALL FIELDS.  

RachelM784
Occasional Participant

I very much dislike how you have changed the "Contacts" section of my account. I used to be able to search by typing in a few characters and it would pull up all relevant contacts, and now it does not do that. Now I have to type the exact email address or an entire name before it pulls up the contact. This is a step backward in efficiency. I would highly suggest that you switch this capability back.

PaulineG783
Regular Participant
The new Search method is a big step backwards. I see no improvements over the old. I used to be able to search ALL fields for a word, but now I have to select the field.
PaulineG783
Regular Participant

Contacts > Contacts

Electra7
Participant

Hi Frankie -

There's now a dropdown list for choosing how to search (name, company - etc).  The previous version with just one search box that found anything from any data field was great....  Thanks. 

Frankie_P
Moderator

Hi @Electra7 thank you for sharing this feedback with us! The original thread you posted on was a general thread on our updated contact management dashboard. Because you are specifically speaking of the ability to search contacts with partial details I have merged your post into the appropriate thread on this feature request.

RCLB_Marketing
Participant
I use to be able to search the end of emails such as "@rclbenziger.com", but when I try in the new search, I get nothing. It would be easier to have this feature back. Many schools and parishes that are my customers change their email domains. When I am notified that a school has changed their email domain, I could simply search for the end of the email and then go through the list to update. Why did you take this away? Angela Harner
AndrewK51122
Member
this new update eliminated the easy search feature where you can search by last name, email ending, etc. This new update is worse than the previous system in numerous ways... really annoying
NanciF65
Participant
I find it very hard to find contacts by the email domain in your new version of the contacts. It had been easy to make sure all emails were caught when making changes when a domain changed
Marisa_M
Established Member

YES!! Please implement this! I've been waiting for this function for YEARS and I'm pretty sure I've requested it before.

In addition to "Contains", "And" and "or", it would also be very helpful to have "Contains data" or "does not contain data".

 

tbarkanCAE
Participant
The new format sucks. For example, the Search in contacts used to take anything you put in and then search all fields. Now we have to pick which field adding another step. There are many examples where you have added steps and work for us, the customer/user. This new format is going backwards! Typical example of changing something that is less intuitive and easy to use just to add "new" features. Bad decision.
Frankie_P
Moderator

Hi @tbarkanCAE  we’re sorry to hear you feel this way! Thank you for sharing your feedback with us. We’re always open to ways we can better our user’s experience. Because of this we have merged your post into a larger, but similar thread.

KristinB893
Participant

I pretty sure that I used to be able to search by any part of a company name, but now I must put in the first part of the company name to pull it up successfully. For example, I can't just search for the restaurant we have with "Pizza" in the name, I have to actually type in "Round" to come up with "Round Table Pizza". Or, I have to type "The" to get "The Law Office of John Doe". 

We use Constant Contact to communicate with our clients who are companies. The contact people within those companies changes often. We need to easily be able to search by company name and this functionality has greatly decreased with the recent changes. 

DavidS0262
Participant

Please provide an expanded ability to search our subscriber databases. Your system used to provide this ability. Now, we have to know the exact email address, input the @ sign, etc., etc.

 

Searching has simply become too difficult.

 

Please, just provide the ability to search for a letter, combination of letters, a portion of an email, etc. I want to eliminate competitors, people who subscribe from organizations I don't want on my list and so on.

 

Please and thank you.

AndyE5
Participant
The search function needs to be improved. If I enter Smith, the search results should give me anyone who's first or last name is Smith AND any emails addresses that contain Smith (e.g., smith@abc.com or johnson@smith.com). It should also report all results for a given search or domain (e.g., @smith.com should report all email addresses from that domain). The search currently requires me to enter the exact full email to find the contact I want. If I enter only a partial, I get "no results" from my 2100 email subscribers. Overall I like the contact management system, but the search has never worked that way I expect a modern search engine should work.
BioPharmGuy
Participant
The contact search feature is pretty bad. I can search for a domain that I know is present and it comes up with nothing. Now I searched for a string that I know appears in the nondomain part of someone's email and that returned nothing too. Pretty bad.
Caitlin_M
Administrator
Status changed to: Open Questions

Hi @BioPharmGuy. Are you making sure to select Email Domain in the dropdown next to the search box? Also, you will need to add anything that comes after the domain such as .com or .org for the search to populate with results.

BioPharmGuy
Participant

I didnt realize that was a thing. Still doesn't explain why it doesn't return a string that I know is in an email. Can it only search for a string at the beginning of an email or name?

Caitlin_M
Administrator

Hi @BioPharmGuy. That is correct. The search feature as it is right now does not have a "contains" element to it and will only search for the beginning or end of a domain or other selection from the dropdown. We have an open thread that has this feature request so I will merge this there.

J.PaigeF
Regular Participant

I agree - we need to be able to search by the email domain:  @gmail, or @google or @lastname.  I used to be able to do this, but you removed this ability.  I'm very displeased.

CoachJoeT
Participant

Can’t believe that constant contact does not have a partial email search method.  That there is no wildcard method to search my customer base using only part of the email. If I can’t read a customer’s writing and can’t read the first two letters that I can’t search for remainder of email

NikkiB787
Participant
The search engine for a contact last name if its a partail spelling your system should still pull some type of data associated with the spelling of last name not the first several characthers we feel. Reason being last name are often spelled incorrectly.
Caitlin_M
Administrator
Status changed to: Acknowledged

We're updating the status of this idea to more accurately reflect its current status with our engineering team and also made slight changes to the subject line in order for it to be more easily found. We can't guarantee a commitment to include a "contains" type of search functionality but it should indicate some awareness that we have heard your feedback and could be taken under consideration for a future release.

JuliaC061
Participant
Searches have to be exact which is problematic if I'm looking for someone and I'm not positive what there name is. For example, If I search "Smith" and sometimes name is "Brian-Smith" they wont show up.
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