When importing a list from a file, I see that 6 contacts did not import because they were unsubscribed. How do I know which ones they are?
why can't we just see what emails could not be imported when we add contacts? Why must we download a full list? Your new system has made it harder to eliminate the bad emails.
I need the ablity to view the previously unsubscribed emails in the activity tab. In the old system, I could click the activity line item and I could see a list of who was previously opted out from that particular upload.
Now, the only thing I get is a red box with the number of emails that had issues or were opted out. This isn't useful and I demand that the old functionality be returned! We are considering moving away from Constant Contact because of this.
I need you to add back the feature that when I import a list it gives me the unsubscribe contact information on the activity report from a list import.
I run a sports league and when a person unsubscribes but then comes back to my leagues at a later date I used to look at the unsubscribe information to let me know if I needed to send an email with the resubscribe instructions. This gave me the ability to communicate with my registrants about the upcoming season.
Please add the feature back so I can run my business properly.
Recently you guys have removed the contact information on unsubscribing customers. With our business about 20% of those folk due this inadvertently as they want "information" emails not "marketing" emails. Unfortunately, in order to get information emails they have to stay subscribed to all. Now that you've removed the ability to follow up with them and re-subscribe, we can no longer do this and this affects our ability to communicated effectively to the customer.
In order for us to run our business properly, we need you to include the unsubscribe's contact information on the activity report when we import a list. Otherwise, we have no way of knowing who unsubscribed from our emails, and we have no way to communicate with them. We have a lot of people who unsubscribe without knowing it, and then they never get information about their current season. We need to be able to identify these peope so they can opt back in and receive season info.
We want the function back: To include the unsubscribe's contact information on the activity report when importing a list in order to run my business properly.
I often have people who have unsubscribed for whatever reason, only to sign up anew at our restaurant. These people obviously wish to be back on our list, as this is the only tool I use for advertising and promotions. Since your last change, I no longer have access to their e-mails. Previously I sent them an e-mail, explaining the virtue of you protecting their privacy, and directing them to my web-site if they wished to re-subscribe. I need a legitimate way to advise them of such, and I think it should be incumbent on your part to allow our customers what they want, without giving me carte blanche too add them back. Making them go through the website is legitimate and covers your requirements. Please advise. **Removed By Moderator**
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Find out about the life-cycle of a product idea when it is posted on our Feedback board.
See the latest Constant Contact product release notes and updates.