I already checked the permission box - why is it asking me again. It makes NO SENSE.
Hi Scott, Thank you for posting. I apologize that this is causing so many steps. Would you mind providing a little more details on exactly the steps you are taking? When you are setting the Permission to Send, are you then clicking on the plus sign below that to add them to a list? It sounds like this particular step may be missing, causing you to have to then go back and then assign the list. If this is the cause, the key here is to make sure to set the permission to send and then assign the list each time you are adding a new contact. Thanks again for your post.
I do not like this new format...we are starting school in 3 days and who has time to learn this. Adding contacts to a list is a pain.
Hello, Thank you for your feedback. I'm sorry that you are finding the new system unfavorable. Was there anything specific that seems to be giving you trouble when adding a contact to a list? A key to adding new contacts in this new system is to remember to set the Permission to Send each time and then this will allow you to add the contact to your desired list. Please feel free to let us know if there is anything else that seems to be giving you trouble.
It is confusing that the Add to Email Lists button is grayed out when you select a contact in a list, and that contact has no permission set. Can you make this button active for all contacts, and then include a way to set permission before selecting a list?
Thank you for posting. Is the page providing you with an error after you check off the permission to send box? Are you able to click on Import? What could be happening is that the button to add to list might have been missed during this process, which would mean that contact is being added to the account but they were not assigned to a list. When checking off the box for Permission to Send, you will then need to click on the grey plus sign below and assign the list that they will be going to and then click Import.
The disclaimer box re permission to email could appear when I enter the email address. That box should have a "I have read this and agree to its terms" button. Then you would save us two steps every time we enter a new contact!!
why now do i have to check that I have permission every time I add a contact. It is my list, of course I have permission. You are making things harder, not easier.
Once contacts are in a list without permissions you would have to add permission one at a time but an easy workaround would be to export the list and re-import into a new list checking that you have permission during this process.
No permission indicates you have the contact but haven't gotten their permission to email them. It sounds like the contacts may have been imported and this wasn't checked off. If you have a file of these contacts a quick way to update them all is to reimport.
You can see who a contact was added by if you would like by changing the header information.
Add to unsubscribe list could be easier to found
I really prefer the old way for updating/adding contacts. this one seems very convoluted and I am always wondering if contacts were added/updated or not. the other way was less confusing and very cut and dry. I really wish you would go back to that. Sharyn Rodeheaver
Thanks for this feedback. We have made updates to the process of adding contacts to help prevent this from happening!
Thanks for posting. The permission checkbox should be checked automatically for you. Can you let me know exactly which method you are using to add contacts to the account?
Here's how this looks when you are adding a single contact as well as when you are adding a bunch of email addresses at once.
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