take very long to add a contact. buffers forever!!!!
Can you tell me more about how you were updating? Did you import a file or were you just adding information to one contact?
Also, what browser and version are you working in?
I am sorry to hear this is happening. What browser & version are you working in when this happens?
Sorry to hear this is happening. Can you tell me more about the browser and version you are working in when this happens?
Also, to clairfy, are you just pasting in email addresses or are you including other information too?
The new process for adding contacts is ridiculous. It takes forever and this could not have happened at a worse time. I have spent most of my day updating contacts only to find out that the information isn't showing up where it's supposed to. This took 95% longer than it should have or than it would have a week ago with the old system.
I'm sorry to hear this is still happening for you.
What browser(s) have you tried?
We're not seeing this happening to anyone else. Please let me know and I'd be happy to take a further look into this for you.
Cannot add new contact. Screen blacks out and does not load after info is typed in and ADD button is selected.
I see that you spoke with one of our reps back on the 19th when you posted this here. It looks like this was resolved. If there's anything else we can assist with, please let us know!
HI SusieB2 ,
I am sorry to hear you are having trouble. Can you help with some additional information:
What browser/version are you working in?
How many contacts are you adding?
Are you adding them by pasting into the Add Names and Emails box or another way?
I did some testing in your account from Chrome (I created a new list as to not alter your account) but I can't replicate any slowness. Thanks for your help!
WAY TO SLOW SINCE THE CONVERSION TO THE NEW FORMAT. WHY???
Thank you for supplying your feedback to us. It is very important, and we highly value your opinion. Please don't hesitate to let us know any time you have any more details or more feedback to give us!
Thank you for your feedback! Could you tell us the exact location you would like to be able to sort the lists by 'date added'? Is this when you are choosing a list during the import to add contacts to?
We look forward to hearing from you. Please feel free to continue to provide us with feedback and questions!
I am sorry to hear you are experiancing some delays with load times. I have sent you an email as follow-up, I would like to speak with you and see if we can get things running a little quicker on your side. Either set-up a good time for me to give you a call or call into our support team when you have a chance to do some troubleshooting with us.
Thank you for your feedback to us. It is very important, and we highly value your opinion. Please don't hesitate to let us know any time you have any more details or more feedback!
Thank you for your feedback, Jan. I would be happy to assist you with adding contacts to your account and answer any questions you may have.
Are you not able to find the way to add contacts to the account? Are you wanting to see the activity after you add contacts to the account? Below I have provided a few FAQs for you that you may find helpful:
Adding contacts to your account
Viewing the Activity page
Please feel free to reach back out to is with any other questions!
Well, here's the problem. If I only need names and email addresses (for example), in the old UI, I used to be able to choose exactly what fields I wanted exported. Now I am forced to export EVERY FIELD. Want to know why it's so slow? That's why. Stop making me export fields I have no use for and let me choose which fields to export. Not only will that make the export faster (like it used to be), i won't have 50 fields I don't want or need in my exported Excel file to delete.
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