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To help manage contacts, develop a way to review prolonged inactive contacts aggregately.

To help manage contacts, develop a way to review prolonged inactive contacts aggregately.

Currently one can only review historical opening patterns under each specific contact. It would be a real time saver to allow users to define time frame and/or # of campaign parameters to develop a “Did Not Open” contacts list. These stale emails can then be scrubbed from Contacts.
7 Comments
CTCT Employee
Status changed to: Voting Open
 
Visitor

This would also help in scrubbing the contacts that have had full mailboxes for extended periods of time indicating they no longer use that email.  I am always hesitant to remove an email that is listed under mailbox full as it could be someone who consistantly opens our marketing emails, but they just poorly managed their email space for a short period of time.

Occasional Visitor

I second this!! I have over 10,750 contacts and would like to purge those contacts who have not opened any emails for the last 6 months! As far as I can tell there is no way to do this without spending hours and hours looking at each contact individually! HELP!

Member

 YES!

Occasional Contributor

Yes, please!!!

Frequent Visitor

YES YES YES 

Frequent Visitor

I agree. We have over 22,000 active users in our contacts. However, we have roughly 18,000 who don't open the emails. Would be nice to have a way to know who is continually not opening emails. This way we can change who we are targeting too and also not be charged for the emails that are not viewed.