Thanks for sharing this feedback! I am sorry to hear of the confusion during sign up.
I had a similar experience in that one of the things I wanted to test was how well a large list would deliver. I too did not understand that you cannot send to an entire list during the trial. I wouldn't have minded so much if that had been mentioned specifically ahead of time.
Thank you for posting, Catherine. I am sorry to hear of the frustration but appreciate the feedback!
I understand you are curious about where all of your data and work went. I searched your name in our system and it looks like you actually have two different accounts. Perhaps when you became a paying customer you did not pay on the proper account. I would call into our Billing Team and have the payment moved from the empty account to your trial. This should make the trial your paid account and they will be able to close the account that has no information in it. Our billing team can be reached at: (855) 229-5506
I understand that you already paid for an account. However, I'm going to need a little more information in order to better assist you. Did you create a new trial account by accident? Are you currently paying for two accounts? I'll need a little more information so I can properly understand what is going on. Please let me know.
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