Thanks for posting. There is not a "Manage Contacts" link anymore but the same information is available. Can you confirm what help instructions you are looking at? We have a special set of FAQs for the new system so you will want to be sure you are looking at those. Here's a link or you can click "Need some help?" from the Contacts tab.
You can view any opt-out reasons left from the reporting of a specific email. Click the Email tab of your account followed by the Reports link. Click the hyperlinked number of opt-outs under "Unsubscribed". You will see there is a column for any reasons that have been left. Right now it is only available on this page but I'm happy to pass along more feedback. What would you like to do with this information?
Please continue to vote on this topic if you find this information confusing or would like to see the opt out reason in another location.
I don't know if this helps, but I've found that if I look at my Opt-Out page for an email campaign, the Reasons column is actually cut off if I view it in Internet Explorer 10:
I can see the column if I log in to CC with Chrome, though. Weird!
I am sorry for the inconvenience this has caused you. This is currently a known issue we are working to resolve. As a workaround please use any other browser or IE 8 and 9.
This is still not resolved. I have the same exact issue and it's 9-26-13. The opt out reason should be available under the contact information as well. Also, dates of when they were added and taken off list as well.
I am also requesting that the unsubscribe reason be reinstated in the contact record. I have learned through this discussion that the reason is visible in the individual email unsubscribe list, but the updated subscriber email I receive from you does not specify which email the subscriber responded to, so I have to look up the subscriber, find out which email he/she unsubscribed from, then retrieve that email, then view the unsubscribed list. Thank you.
I don't know anything about the old IE 10 issue, but the rest of the problems and inconveniences discussed under this post still stand today. Just for the record.
At the very least we could have them add the unsubscribe reason to the update subscribe notice field.
I added the idea, if people wouldn't mind giving it kudos to upvote it:
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