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Uncertain about source of added contacts

Uncertain about source of added contacts

The new Overall Growth report shows an uptick of approximately 228 contact on or about 9/10/13 and that the origin of the added contacts is "added by us". We maintain constant management over our contact base and therefore question how this reported activity could have come about.
4 Comments
Advisor
Status changed to: New
 
CTCT Employee

Hi Rob,

 

I am sorry for the frustration or confusion on where the extra contacts came from.  In the new contacts system we create company contacts to organize groups better so that's the influx of contacts you are seeing.  They are not billable contacts but since you just got moved over to the new system they were considered added in. 

CTCT Employee
Status changed to: New
 
Moderator
Status changed to: Closed - No Action