Unsubcribe Options

0 Votes

Hi there!

 

We have been using Constant Contact for a while now and although we are very happy overall, we would like to make a suggestion to improve the way we manage our contacts. 

 

At the moment, there is one option to unsubscribe using the auto-generated link at the bottom of each email (Unsubscribe {recipient email}). Is there a possibility that you can add more options, ie. update subscription preferences, rather than just having a blanket unsubscribe link?  

 

We believe a feature like this can improve contact management for many businesses, including ours.

 

Thanks so much.

Sara.

4 Comments
Moderator

Hi @AMDF thank you for sharing this feedback! I apologize we do not currently offer the ability to add an unsubscribe option in the body of your email. However we do offer the ability for contacts to unsubscribe in through your Update Profile link as well. When customized, the form lets your contacts update their own contact information and choose the lists they want to be a part of. 

Regular Participant

Is there an option for any feedback from contacts in the unsubscribe process?  I see several years-old posts requesting choices beyond just selecting/deselecting desired mailing lists on the Update Profile page.  The current option doesn't appear to be any different from what people in 2016 were describing in their requests for improvements.

Employee
Status changed to: Open Questions
 
Moderator
Status changed to: Closed - No Action

Thank you for taking the time to post in the Community. We haven't heard back from you so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see.

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