there is no field for the unsubscribe reason when you export the information from the new contacts feature
This is quite valuable information for record keeping reasons
Sorry for the confusion, you can see the opt our information as well as the reason in the reporting of your email. To see this click the Email tab > The reports link> the hyperlinked number of opt-outs next to the name of the email. You will see a list here of the contacts that have opted out as well as any reason they may have left. This is the only place you can see the reason but there is one other location where you can see the opt-outs.
If you click the Contacts tab on the left you will see a list of "Unsubscribes". You can click to view this list of contacts. Here's what this will look like:
Please continue to vote on this and other topics you are finding confusing.
Thank you for sharing your feedback on this. Please continue to vote on this and any other ideas you would like to see implemented.
Thank you for posting. Currently, the unsubscribe reason is not available for viewing within a contact's details. I apologize for this inconvenience, as well as the trouble you are experiencing in trying your work-around. Adding this as a Note for a contact is a good idea. What I might suggest to be able to do this would be exporting the unsubscribe report by selecting the unsubscribed contact(s) and then clicking on the Export button.This will produce a file of the unsubscribed contacts with the unsubscribe reason, giving you the ability to now copy the reason and then paste into the Notes of that contact. I hope this helps.
Thanks for your help. Your solution worked, but it seems like a lot of hassle to go through for something that used to be easily available under the old system. Why the change? It wasn't broken, so why'd you have to "fix" it? I must say, I haven't yet found anything that's easier or better on the new system. Nice graphics, but it doesn't WORK, which is the important part!
Sorry to complain, but... it's been bugging me!Thanks for your help!
Thanks for the feedback, Laurie. The feedback in this forum is helping to develop changes in the future so keep your ideas coming!
Thank you for posting. Currently the best way to view the reasons for unsubscribing would be to access them through Email>Reports. If you click on the linked number under that Opt-Outs category, you will be able to see those who opted out from that email. This will also provide you with the reason (if it is blank, they left no comment.) I hope this helps!
Where do I find "reason for unsubscribing"?
Great question! The Unsubscribe reason now shows in the report of the email that was sent. Click the Email tab of your account, the reports link and then the hyperlinked number of "Opt-Outs" next to the email name. You will see the opt-out reason (if given) on the right!
And since that's such a terribly inefficient way for us to gather the emails of who has unsubscribed when and why, for purposes of considering removing those people from postal mailing lists unconnected with Constant Contact, you will soon be restoring the prior data export mechanism...correct?
Your interface may look very pretty but it is not terribly practical.
Hi David. I do understand how cumbersome it can be to get that information. Thank you for your feedback. If this is something that enough users want, we will do our best to add it in.
I second that--have been thoroughly disappointed by removal of function for cosmetics
Me three. Please bring back showing the comment right with the email address in Contacts. The new way is time consuming and awkward. And I don't find the new look to be prettier.
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