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Unsubscribe Reason should be included in export

Unsubscribe Reason should be included in export

there is no field for the unsubscribe reason when you export the information from the new contacts feature 

 

This is quite valuable information for record keeping reasons 

128 Comments
Occasional Contributor
Please add the "reasons for unsubscribing" as a field to chose to include in the Exportable contact reports. This information is quite useful but not easy to get to through Constant Contact.
Occasional Contributor
It's been months since you made major changes to your Contact Management, and I want you to know that I still very much miss: 1) the date of the unsubscribe (you now give "date updated" but that is not unsub date and brings really old unsubs up to the top of the list for some weird reason). 2) reason for unsubscribe. This was really useful for updating my membership database with deceased and moved out of area members. 3) I still don't know why, when I clear a list of contacts, the activity log reflects that I added contacts.
Occasional Visitor
We used to be able to report on the text box following an unsubscribe. Now I understand I can only do this per email. Please bring back the full report.
Occasional Contributor
When you changed how you managed contacts a year ago or so, you took away the feature whereby, when I exported the unsubs, I could see the reason field. A year later, I have now learned that I can get this reason in Email - Reports. The problem with this system is, I have to click into 100s of reports, rather than having all the data in one spreadsheet. Also, once I've checked a report once, I'm unlikely to continue going back to it again and again, to catch all those people who click the unsub link days/weeks/months after receiving it. It's inefficient. Please bring back the reason field in the Unsub Export from the Contacts tab. Thanks, Susannah Michaels
Visitor

Actually, this is written by KathyY's IT guy:

 

This was much better, MUCH BETTER before the changes, as was everything else about the routine handling of contacts.

 

I need that opt-out reason for the utility that updates our internal database with a code that represents a future mail status - with nothing, I just mark them as "don't email through Constant Contact", but way too often it has said things like "This was a gift for my elderly mother and she's passed away." in which case I would handle it as a deceased customer.

 

I do a 2-way update between our systems and your system the first of every month. It used to take about an hour to an hour and a half, but now it takes 2 hours plus and we get less information than we had before and you've actually got.

 

And I'll be damned if I'm going to start doing it several times a week on the back end of every email.

 

I've just signed up for the test drive program in hopes that I can effect this change.

Visitor
On the Contact report page, place a link to this information where it tells you how many contacts unsubscribed in the last 30 days. Or on the main Contacts page, place a link on the unsubscribed list where it shows the reason for unsubscribing. I always have trouble readily finding this information and it is important to me.
All Star
It would be helpful to have a column that shows the unsubscribe comments in one report view rather than having to go into each individual email and search for the reasons/comments results there. Since you already have a full list of unsubscribes on the Contact management page, this would seem like a great place to add a helpful report tool or column that could be a quick look-up for why we are losing people?
Occasional Contributor
Hello CC, I'm contacting you for the 5th or so time to say that I'm still sorry and handicapped by the fact that you no longer give the unsub reason in the unsub export. I maintain a member database, so these unsub reasons are important. If someone moved and will no longer we contributing to us, I need to also stop their snailmail, not just their email. So, to get the unsub reasons, I have to check the unsub list on each email we send. Then, a week later, I need to re-check each email, to see if, in the meantime, one more person has unsubbed. This means that every week, I check 50 lists (going a month back), to look for new unsubs. 50 lists!!!! You can see how impractical this is. If only you would give me a chronological list of unsubs, with reasons, in the unsub export, I could take care of this task in seconds each week. Thank you for your consideration. I have a feeling it would just be a tiny bit of work for you to get this functionality back.
Member
Too much work clicking on every individual email report to read reasons for un-subscriptions.
Occasional Participant

I vote yea.

 

Personally, I wouldn't really need this, if you would start testing email export better.  You keep breaking email export causing email exports to fail, then eventually fixing it, in an extremely frustrating seemingly endless loop.  When you do that, the only way I can export for some emails and exports, is by tagging contacts and removing lists, which doesn't provide the infomation I need from the email ("Opened At" for Opens, "Reason" for OptOut and Bounce).

Occasional Contributor
Hi Constant Contact, I have been asking for this for a long time and it would be great if 2016 was the year you could make it possible! You used to give the unsub reason in a chronological list of the entire unsub list, but you took it away 1+years ago. Please add it back. Here's why. We send about 30 emails a month. To find the unsub reason, I need to download the unsubs for each of those 30 emails. Then I have to wait a week, hit the refresh button, and redownload the lists where there has been an increase, so I can see the new ones. Can you see how much work this is to keep track of? Please get in touch with me to tell me if you will or won't advance this forward, so I know whether it is worth it for me to continue submitting this feedback periodically. I am michaels@wpr.org. Thank you so much for taking this feedback seriously.
Occasional Contributor
Please give the unsubscribe reason in the Export of the full Unsub list. This is the only way to efficiently find and manage members who unsub'd because they moved out of state, died, etc. Clicking into the unsub list for the 30 or so emails we send a month, and clicking in again a week later to see if there are new ones, is not efficient. Thank you. I am: susannah michaels: michaels@wpr.org. I would LOVE to hear from you on this topic.
Occasional Organizer

The daily email which lists new subscribers and people that have unsubscribed should list reason for unsubscribing next to the person's email address.  It's manually intensive and cumbersome to have to go into each email report to see why people have unsubscribed.  Plus it may change daily and therefore we're not getting the feedback that we need if we don't manually check every email every day.  Please consider this quick update to the Sign-Up & Unsubscribe Updates Email.

Moderator
Status changed to: Voting Open
 
Occasional Contributor
I need to see the reason someone unsubscribed, because it tells me info I need to apply in our membership database (eg, they moved out of the state, etc). Right now, to see reasons, I have to click on 20 separate lists a month, then go back 2 weeks later and reclick to see if there are any new ones. Inefficient and tedious! If it were available on the unsub export, I'd simply download that, sort newest to the top, and address the ones since the last time I checked.
Occasional Contributor

Add the "reason". Seriously, there can be no valid reason why that field is not already on the export list. As well as what email they unsubscribed from.

Moderator
Status changed to: Voting Open
 
Occasional Contributor

I'd like to be able to see unsubscribe reasons in one download, sortable by date. As it works right now, I have to click into 50 campaigns separately and download results for each one. Then, I have to go back within a month and redownload, to see recent additions to each unsub list.

Moderator
Status changed to: Voting Open
 
Administrator
Status changed to: Certified Great Idea
 
Member

It's disappointing that this functionality hasn't been added yet. It's been requested by the community for years. 

Occasional Contributor
I've asked before and I'll ask again: I need to see the unsub REASON in the unsub mass export. You took it away several years ago, which means that all these years now, I've had to monitor unsub reason by downloading the unsubs for each individual email, and then checking back week after week, as one or two more unsubs accrue for that email. Holy cow, what a waste of my time!
All Star

At the very least we could have them simply add the unsubscribe reason to the update subscribe notice field.

 

I added the idea, if people wouldn't mind giving it kudos to upvote it:

https://community.constantcontact.com/t5/Managing-Contacts/Add-the-quot-unsubscribe-reason-quot-in-t...

 

Also, anyone on this thread that hasn't, click the thumb at the top of the page on the original post to upvote here as well.

Occasional Visitor

I would like to view, at once, a list of all unsubscribers and their feedback about why they unsubscribed. It's inconvenient to have to go to each email campaign and view this information separately for each campaign.

Established Member

Seriously disappointing that this isn't an option. To have to view unsubscribe reasons email by email is ridiculous. Especially when you're new to the organization and haven't been around to monitor the results email by email. Seems like a no-brainer. 

New Member

I NEVER SUBSCRIBED.   UNSUBSCRIBE ME

I want the reason to be included in the unsubscribed contacts list, so I can just download the whole thing and have their reasons there rather than having to go into each email campaign and look at those individually. It helps a lot with contacting people who have unsubscribed accidentally versus those who definitely don't want to hear from us anymore.

Occasional Visitor
I need to better understand why people unsubscribe. I need a report showing all the people that have unsubscribed and the reason why for the last year.