there is no field for the unsubscribe reason when you export the information from the new contacts feature
This is quite valuable information for record keeping reasons
Actually, this is written by KathyY's IT guy:
This was much better, MUCH BETTER before the changes, as was everything else about the routine handling of contacts.
I need that opt-out reason for the utility that updates our internal database with a code that represents a future mail status - with nothing, I just mark them as "don't email through Constant Contact", but way too often it has said things like "This was a gift for my elderly mother and she's passed away." in which case I would handle it as a deceased customer.
I do a 2-way update between our systems and your system the first of every month. It used to take about an hour to an hour and a half, but now it takes 2 hours plus and we get less information than we had before and you've actually got.
And I'll be damned if I'm going to start doing it several times a week on the back end of every email.
I've just signed up for the test drive program in hopes that I can effect this change.
I vote yea.
Personally, I wouldn't really need this, if you would start testing email export better. You keep breaking email export causing email exports to fail, then eventually fixing it, in an extremely frustrating seemingly endless loop. When you do that, the only way I can export for some emails and exports, is by tagging contacts and removing lists, which doesn't provide the infomation I need from the email ("Opened At" for Opens, "Reason" for OptOut and Bounce).
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