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Tomorrow morning (8/26) from 07:00 AM - 08:00 AM ET we need to make a few updates to our site. During this time, no emails will be sent and some customers will not be able to access their contacts. We recommend finishing up your work before 07:00 AM and logging in after 08:00 AM ET. Thank you for your patience while we make these updates.

Unsubscribe - but why?

Unsubscribe - but why?

Currently the unsubscribe link takes receipients through to a page where they can leave text offering insight into their decision to unsubscribe. As this is a text only option there will never be any feasible analytics of this. May I recommend the use of radio buttons with common pre-populated reasons for unsubscribing:


  • I did not sign up for this
  • Too frequent
  • No longer interested
  • other



Status changed to: Voting Open
CTCT Employee

This has been implemented with our new unsubscribe flow:


CTCT Employee
Status changed to: Closed - Implemented