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You deserve the best.
Beginning Saturday 2/15 we will be upgrading our phone system to ensure we are providing you with the best possible experience.
Due to this upgrade, we will be limited to Chat support only on Saturday from 10-8 pm ET.
On Monday, President's Day, we plan to have both Chat and Phone support available from 10-6 pm ET on the new system.
Thank you for your patience while we make these important updates.

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Unsubscribe

We had a customer loudly complain that they wanted to be removed from our email list (and somehow missed the unsubscribe button). I went in to try and unsubscribe them and could not find where to do so. I had to call tech support who informed me I needed to 1st remove them from permission before I could unsubscribe them. Why not allow a simple unsubscribe as part of the options on their address? Why add so many steps? To take it a step further, why not add Unsubscribe to the choices of lists any customer has, so it can easily be done en masse? Thank you and Happy Holidays!
3 Comments
Moderator
Status changed to: New
 
Moderator

Thanks for sharing this feedback!

Moderator
Status changed to: Closed - No Action